Renewals Manager

Job description

Job Category

Customer Success Group

Job Details

Salesforce.com provides a compelling opportunity for a Renewal Manager. With 95% customer satisfaction, a best-in-class CRM/Sales Force Automation tool that Reps love to use, and a fiercely loyal customer base, it’s a powerful combination for sales success. Top talent across the world join us for or our “change the world” mentality and the opportunity to excel in a fast-paced, performance-based, team atmosphere.

Description:

·  Develop and execute win/win negotiation strategies for small to medium account contract renewals that maximize contract value while protecting and enhancing the customer relationship
·  Maximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities upon contract renewal
·  Own, drive and manage the renewals process in collaboration with the account team
·  Work with internal resources (Competitive Intelligence, Pricing, Product Mgmt, Customer Success, Account Executives, etc…) to develop comprehensive 'win' strategies for renewals
·  Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
·  Provide executive management with complete visibility to renewals and solicit executive involvement as required.
·  Communicate risk clearly and take the lead in developing resolution strategies
·  Accurately maintain a rolling 120 day forecast of renewals in your territory
·  Manage a high volume of transactions that are in different stages to completion

Required Skills/ Experience:

·  3 Years+ demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating services contracts
·  1 year experience managing a high volume of phone transactions
·  Bachelors Degree

Desired Skills/Experience:

·  Possess solid negotiation skills that allow for value-based contract negotiations at the CXO level
·  Experience negotiating complex multi-year services contracts
·  Strong understanding of the Business Applications and Application Development marketplaces
·  Strong customer management skills
·  Experience with an enterprise CRM or customer service application.  Experience with salesforce.com a significant plus.
·  Ability to manage transactions through different stages using technology

Salesforce.com transformed the enterprise software market with cloud computing. We’ve launched business apps and platforms that are as easy to use as Amazon.com and as social as Facebook. And now we’ve got our sights set on the next generation of cloud computing. Recognized as the world’s 4th fastest growing company according to FORTUNE magazine, our portfolio of cloud computing technologies has revolutionized how companies manage and share business information. We're also one of the \'Best Places to Work\' ( FORTUNE ). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.