Product Management Director, Heroku Data / Salesforce Platform

Job description

Job Category

Products and Technology

Job Details

Heroku's mission is to create the fastest path for application developers to turn an idea into a production app of any scale. We want to remove obstacles that slow down creative developers and let them focus on their customers' experience while leaving everything else to our service. Today, Heroku powers millions of apps ranging from personal hobby apps to Internet top 100 apps. In aggregate we serve billions of requests per day. Yet, it only takes minutes for a new developer to get the first app up and running, ready to serve customers. Our core value proposition, and a critical element of our future growth, is our ability to deliver integrated data and runtime, a curated set of data services optimized for developer use cases, and the experience of managing apps and services at scale.

We are looking for an experienced product manager who wants to join our team and help draw the optimal connection between these great technology and market opportunities. This role is a senior one, with responsibility for the developer experience and business success of existing data services such as Heroku Postgres, Heroku Redis, and Apache Kafka on Heroku, with opportunities for new product development, new cross service/cross platform integrations, and open source community participation. Expertise in data related development use cases, from transactional to analytical to data pipelines, and data related technologies, from relational databases to distributed systems, will be important to success in this position. Experience in data science, analytics, and machine learning are desired. This position works closely with engineers to define and deliver new products, services, and integrations for developers running data intensive workloads on the platform, so all experience that creates empathy for developers, data scientists, and architects is applicable.

This is a management role, with people management responsibilities including recruiting, developing, and retaining product talent for Heroku and greater Salesforce. Participation in larger Salesforce initiatives and cross product line roadmapping with other product and engineering leadership will be an important part of the role over time.

Key Responsibilities

As a member of Heroku's product management team your responsibilities include:

·  Own the product vision for your area. Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
·  Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
·  Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
·  Recruit, develop and retain product managers. This is a managerial role with a growing team.
·  Collaborate across teams. We win or lose as a team. Product management plays a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
·  Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
·  Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.
·  Develop the product management organization and practices. Heroku is growing and so is its organization. Your input and effort are needed to help us evolve our organization and our product development practices as our service footprint, our business, and our teams grow.

Key Competencies

·  Strong product management track record. You have shipped developer facing products and services in a relevant field to Heroku with demonstrable customer and business success.
·  Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
·  Subject matter expertise in the areas of relational databases, distributed systems, big data, evented architectures.
·  Owned service management experience. You are intimately familiar with modern software development practices used to build and deploy web and mobile applications and understand what product ownership of production services means.
·  5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
·  3+ years of people management experience.
·  Demonstrated ability to lead multidisciplinary teams and projects
·  Proficiency in one or more programming languages desired: Ruby, JavaScript/Node.js, Java, Scala, Python, PHP, Go, etc. and/or related subject matter expertise
·  Domain expertise (e.g. as a product manager, user, practitioner, or technology provider) in several of: PAAS, IAAS, SAAS, cloud services, application lifecycle management, continuous delivery, devops, application development, web application operations, distributed computing.

*LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.