Network Engineer/Developer

Job description

Salesforce is looking for a Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the salesforce environment. As a member of the Network Operations team, you will be primarily responsible for incident and problem handling on our production network, including, but not limited, to our government clients. Additionally, you will develop configuration designs, deployment guidelines and methodologies to assist in the creation of a stable, scalable network monitoring platforms for Salesforce network. You will provide third tier support expertise, especially around customer facing networking issues.
Responsibilities

·  This position is responsible for supporting our global network, and DOD and other government agencies in a production, and research and development environments.

Ensure all network issues are resolved promptly, with minimal impact to our customers.

Perform high-level troubleshooting and analysis to determine the root cause of network outages and implement workarounds or permanent solutions to government agencies.
·  Isolate hardware and software problems on network devices and work with vendors to resolve issues as necessary.
·  Perform break/fix and proactive network maintenance.
·  Work collaboratively with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease the potential for future outages to occur.
·  Provide third line customer support and technical expertise.
·  Assist in efforts to streamline processes, improve network monitoring and data acquisition and increase automation. Required Skills:
·  High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc.
·  High level of proficiency with Cisco and Juniper router and switch hardware installation and troubleshooting.
·  Experience deploying and managing large-scale distributed network environments.
·  Knowledge of firewalls and access-list configuration and troubleshooting.
·  In-depth knowledge and experience working in a Unix/Linux environment.
·  Experience with performance analysis, systems software, and systems architecture.
·  Knowledge of system performance methodologies along with hands-on empirical monitoring and data-driven decision making.
·  Strong analytical approach to problem solving and ability to troubleshoot complex issues quickly, while successfully handling multiple priorities.
·  Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills and excellent time-management abilities.
·  Desired Skills:
·  High level of proficiency and experience configuring and troubleshooting balancers, with emphasis on F5.
·  Skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
·  Experience in deploying, customizing and scaling a network monitoring solution.
·  Proficiency in scripting/programming with Perl or Python.
·  Experience with SSL certificate configuration, Java network programming, svn, BIND and SMTP configurations are a plus. Other Requirements:
Ability to work a shift or participate in an on-call rotation designed to provide network engineering support on the weekends.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Company Overview:
Salesforce, the Customer Success Platform, and world's #1 CRM empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

*LI-Y