MTS, Salesforce Admin (Lead to Oppty) - Salesforce.org

Job description

Job Category

Salesforce.org - Products and Technology

Job Details

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. 

Salesforce.org is focused on bringing about a world where technology and collaboration accelerate solutions to the world's biggest problems. To achieve this vision, we have built a social enterprise that delivers world class products and services on the Force.com platform.

We are looking for a talented, self-directed individual to join our Enterprise Systems team. This is an incredible opportunity to have impact with thousands of nonprofits and higher education groups, while working on the best platform for building change-related enterprise business applications. The team is one where self-directed individuals thrive, and one where your vision for increasing the impact of the social change sector can be realized.

The System Administrator will be responsible for maintaining and improving our Salesforce implementations as well as various other systems that support our organization.  This position includes a focus on ensuring the success of project delivery and making an impact to support innovative solutions and functionality.  This opportunity requires deep knowledge of relational databases and the Salesforce platform.

The System Administrator will report to the Director, Enterprise Systems Engineering and be a key member of an growing, innovative, and distributed technology team focused on delivering an excellent user experience.
Core Responsibilities 

Salesforce.org is a fast-paced organization that is growing rapidly.  It should be expected that the scope of this position will evolve. Below is a representation of what may be included in the System Administrator’s typical responsibilities:
- Work with stakeholders and Product Managers to define requirements, design and create new processes
- Create and maintain declarative configuration including workflows and approval processes
- Monitor and respond to support requests from users
- Support both internal and external user administration, permissions and access
- Create and maintain system documentation
- Maintain current and assist in designing new system integrations
- Assist in release planning and execution with Enterprise Systems team members
- Develop and deliver end user training
- Collaborate with developers on data quality projects, including developing automated data cleansing routines as well as manual data clean up


General Skills

- Excellent problem solving, documentation, and communication skills
- Experience with integration between enterprise information systems
- Strong analytical, organizational, prioritization, and planning skills
- Ability to multi-task and open to taking on a variety of different types of tasks
- Strong interpersonal skills to be able to effectively communicate and work with distributed teams


Technical Skills

- Minimum of 2+ years experience with Salesforce administration, certification a plus
- Significant experience with Salesforce.com including Sales Cloud, Service Cloud, and Communities
- Significant experience gathering requirements and implementing data migrations, data maintenance routines, and system integrations
- Thorough understanding of Salesforce.com security model including sharing, profiles, and roles for both internal and external users
- Experience with Apex, Visualforce, and the Salesforce.com APIs a plus
- Previous experience working in an agile environment a plus
- Experience with Pardot, Marketing Cloud (Exact Target), and marketing automation systems a plus

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.