Lead Facilities Coordinator, Workplace Services

Job description

Job Category

Finance and Operations

Job Details

Department Description:
Global Real Estate and Workplace Services team members are part of an award winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce’s 111 offices, in 81 cities, accommodating 21,000 employees. From our urban campus, Salesforce Towers, fully activated lobbies and cutting edge workplace designs, we challenge ourselves to strive to surprise and delight our employees and guests
every day. In Global Real Estate and Workplace Services, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.

Role Description:
The Lead Facilities Coordinator is responsible for maintaining the buildings facilities and related supplemental assets. Under direction from the San Francisco HQ Facilities Manager, the Lead Facilities Coordinator organizes, directs and coordinates facilities maintenance, safety, and facilities program management functions.
Works cross departmentally to ensure a safe, clean, and effective environment for Salesforce customers, employees and guest. When assigned the Lead Facilities Coordinator plans, organizes, and coordinates the full range of duties related to servicing, cleaning, maintaining, and repairing the company’s fixed facilities assets
This individual will partner with and form a collaborative relationship and interface between building management, engineering, and/or those responsible for maintenance and operation of the facility (Building Engineering: including electrical systems, mechanical systems, security contractors, janitorial services, and other various aspects of facility operations). This position will ensure that facilities problems are identified and repaired quickly, will ensure that building management is delivering quality services and will make sure that all internal customer and key stakeholder demands are being met.

The following is a summary of the job responsibilities:
- Facilitate daily deliverables for internal SFDC employee requests, including furniture replacement needs, HVAC ( hot/cold calls), key replacement, lighting adjustment, etc.
- Provide oversight for Facilities Maintenance Programs
- Performs weekly facilities walkthrough
- Coordinates work orders in the CAFM system to ensure proper creation, planning, updating and timely closure.
- Measure and publish Workplace Services and Facilities metrics to management team; interpret data and recommend solutions
- Efficiently and effectively deploys resources to improve productivity, eliminate waste, and lower cost.
- Monitor, track, and execute on facilities tickets for assigned building(s)
- Participates in Workplace Services and Facilities software implementation projects
- Works with Facilities Manager and Building Coordinators to roll out standard approach to maintenance management, preventative maintenance (PM’s) and scheduling.
- Works closely with Facilities Manager, Building Coordinators, Building Maintenance Engineers and Vendor Partners to ensure timely workflow to execute agreed upon SLA’s.
- Participates in facilities projects meetings. Assist management staff in analysis and develop budget to support facilities planning function
- Other duties as assigned

Basic Requirements:

- 3 to 5 years professional experience in facilities planning
- Knowledge of mechanical, electrical and plumbing (MEP), HVAC and Building Trades
- Experience rolling out new CAFM and CMMS systems
- Knowledge of BOMA and ADA requirements
- Ability to read and interpret floor plans and construction documents
- Proficiency with G-Mail, G-Cal and CAFM and CMMS systems
- Must be detail oriented and organized

Preferred Requirements:

- Excellent interpersonal communication skills
- Ability to adapt to changing priorities while managing multiple projects
- Experience in delivering best in class customer service

 



About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \'family\') made up of our employees, customers, partners and communities, we are working to improve the state of the world. 

 

Posting Statement

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