Sales Operations Specialist

Job description

Position: Sales Operations Specialist
Location: Indianapolis, IN
About Salesforce:
Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style.
Role Description:
As a Contract Specialist, you are required to provide superior internal support and guidance for several teams of Commercial Account Executives including but not limit to deal structure questions, order processing, compensation calculations, and ensuring orders are in compliance to revenue and company policy. This role requires an individual who is able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision making skills.
Your Impact:

·  Provide superior internal support and guidance for several teams of Sales Reps including but not limit to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy
·  Work with Sales, Rev Rec and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition
·  Ensure compliance with all company policies and responsible for SOX compliance
·  Train Sales and in particular less experienced AE's and facilitate cross-training among the team
·  Contributes ideas and innovations to improve upon existing systems, work processes and procedures
·  Create and update internal departmental Policies
·  Participate in projects involving technical and financial concepts providing recommendations
·  Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Sales Order Acceptance policy
·  Process contracts and orders and ensure all documentation is in compliance with revenue and company policy
·  Create and Modify quotes as required
·  Work with Sales and Collections to assist resolution to customer billing investigations and disputes
·  Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
·  Responsible for monthly audits on large transactions to ensure Rev Rec compliant
·  Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
·  Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate Experience/Skills Required:

·  2+ years customer order management, or sales support experience in the IT industry
·  Contract structuring and Commission Calculation experience
·  Demonstrated participation in process improvement initiatives and/or project management experience
·  Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
·  Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
·  Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
·  Extreme attention to detail
·  Thrives in a team environment
·  Able to use Microsoft suite of tools effectively
·  Salesforce experience a plus
·  Demonstrated initiative
·  Ability to work independently
·  Bachelors degree or equivalent combination of education and experience