ソリューションアーキテクト - Commerce Cloud

Job description

Job Category

Customer Success Group

Job Details

Job Description

Are you ready to make a difference at a high-growth, global company, recognized as a “Visionary” in Gartner’s 2017 Magic Quadrant for Digital Commerce? Salesforce B2B Commerce is the only SaaS based commerce product on the market, built natively in the Salesforce platform. With a core focus in the B2B space, it is customer-focused, allowing our clients the ability to provide a tailored experience in order better connect and drive on-going relationships with their customers in ways that are commonly only experienced in B2C environments. In 2018 CloudCraze became a part of the Salesforce family and is now known as Salesforce B2B Commerce.

Role Description

To be based out of our Tokyo office, the Functional Consultant will work within the Professional Services
and work closely with Product team members, as well as the local account and sales team members to
deliver e-commerce solution based on advisory services (technical and functional) to B2B Commerce
Clients and System Integrators. Qualified individuals should have experience in e-commerce and
preferably Salesforce Core Platform, software/technical project implementations, resource/team
management, customer engagement management, and eager to work in a highly evolving and fast-paced
environment. In Japan Commerce Cloud Services organization, we deliver services for both B2B and
B2C Commerce businesses. Although your first focus will be B2B Commerce, B2C Commerce will be
your covering area to some extent.

Responsibility

・Proactively engage with customers and system integrators for scoping, planning, and delivery of B2B
Commerce expert services in the field. Services include functional workshops, design reviews & gap
analysis, training/enablement, data architecture, product extension, solution optimization and ad-hoc
product implementation questions.
・Help customers realize the value of the B2B Commerce platform as well as maximize use of native
capabilities during implementation and releases.
・Provide e-commerce best practices guidance to customers, partners, and internal B2B Commerce
personnel.
・Help create implementation best practices to guide implementation teams.
・Adapt services and delivery model based on innovation needs or observations from the field.
・Write services proposals, statements of work, order forms, or change requests.
・Support local Sales and Customer Success team members with new license or expansion
opportunities. Consult on advanced functional/technical topics, implementation methodology,
estimation, etc.
・Contribute to internal documentation (WIKI), author articles/white papers.
・Articulate ROI and ensure customer satisfaction is met.
・Approximately 30% travel.
・Main markets to be focused on are Japan and Korea.

Requirement

・Strong communication and presentation skills, specifically in the area of technical writing and
functional specification documentation.
・Working knowledge of HTML, JavaScript and Ajax web development programming languages.
・High level understanding of web application infrastructure such as Web Server, Application Server,
Database, CDN, Search Engine and so on.
・Passionate about providing success services to help customers identify, create, and deploy business
technology solutions.
・Eager to engage with a fast paced and growing company with a focus on high performance.
・3-5 years professional experience in consulting or software development.
・3-5 years of experience managing customer accounts or technical projects.
・3-5 years working knowledge of Salesforce OR working in ecommerce management, support, or
delivery.
・Aptitude to learn functional aspects of the Commerce Cloud platform.
・Fluent in Japanese and English at the business level where you are able to communicate with
Salesforce resources located overseas and deal with international projects.

Preferred Qualification

・B.S. in Computer Science or similar field of study relevant to the role.
・3-5+ years delivering Salesforce solutions.
・3-5+ years delivering e-commerce solutions (e.g. custom, Commerce Cloud/Demandware, SAP
Hybris, IBM WebSphere Commerce, Oracle ATG, Magento, Commerce21, ecbeing, EC-CUBE or any
Japan local ecommerce solutions) in an Engagement Manager, Project Manager, or Business
Analyst type role.
・Hands-on e-commerce site operation/optimization experience in an e-commerce business company as
a Project Manager, Operation Manager, or Business Analyst type role.
・Fluent in Korean knowing about Korean e-commerce market regardless of B2B or B2C.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.