Collections Analyst

Job description

Job Category

Finance and Operations

Job Details

Position: Collections Analyst

Location: Toronto, Ontario, Canada

About Salesforce :

Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style.

Role Description:

Directly responsible for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting Salesforce.com 's cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow.

Essential Duties and Responsibilities:

·  Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries
·  Meet defined department goals and activity metrics
·  Participates on process improvement projects as assigned
·  Recommend accounts for suspension after proper collections activity
·  Communicate the status of designated accounts to Collections Manager
·  Cash management, effectively analyze and resolve open cash (unapplied) amounts in a timely manner.
·  Process and review account adjustments
·  Reconcile customer disputes as they pertain to payment of outstanding balances due
·  Monitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
·  Reduce delinquency for assigned accounts
·  Perform other assigned tasks and duties necessary to support Collections Department
·  Enlist the efforts of sales and senior management when necessary to accelerate the collection process
·  Must communicate & follow up effectively with sales and Sales Operations department regarding customer accounts on a timely basis
·  Establish and maintain effective and cooperative working relationships with customers and sales
·  Ensures compliance with all company policies
·  Ad-Hoc projects

Qualifications:

·  Bachelor Degree (BS/BA) or equivalent Experience
·  1- 3 years of working experience, fresh graduate is welcome
·  Proficiency in Microsoft Office including Excel, Word, and Outlook
·  Math skills
·  Good negotiator
·  Patience and ability to manage stress
·  Strong interpersonal skills and proven ability to work in a team environment
·  Customer service orientation and professionalism
·  Strong written and oral communication skills
·  Strong analytical, strategical and creative problem solving skills a must
·  Strong attention to detail, goal-oriented
·  Ability to prioritize and manage multiple responsibilities
·  Ability to work independently under constraint and deadlines
·  Ability to multi-task and work efficiently in a fast pace environment with constant changing priorities
·  Ability to review accounts for possible problems and proactively address them
·  Ability to work over time for month and quarter end as necessary

**Fluent Spanish and or Portuguese speaker is ideal but not required for this position

*LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.