Business Transformation Consultant

Job description

Job Category

Customer Success Group

Job Details

Business Transformation Consultant -Melbourne

Are you an experienced business consultant looking to help the most ambitious businesses succeed with Salesforce?

We leverage the Salesforce Customer Success Platform and cutting edge technology, innovation, strategy and design skills to enhance our customer's’ transformation into world-class digital businesses.

The Salesforce Business Transformation Architect helps our most strategic customers transform their business. They work with customer’s business leaders & technology teams to understand what is possible and desirable, and get stuck into the detail on how to do it, using all the power of our platform to realise their strategy.

Business Transformation Architect’s are specialists solely focused on driving customer success through large-scale programs, change management, new digital operating models, innovation, roadmap, usage, adoption and value. 

This is a great opportunity to join the leader in cloud computing in one of Salesforce’s fastest growing businesses.

Key Responsibilities:

·  Co-create a strategy that aligns a customers’ business objectives with customer experience, what is possible, key business measures, and a practical roadmap.
·  Enable delivery with speed, agility and stability by implementing a decision-making framework that balances regional and global attributes, frequency of change, and quality of data and risk mitigation.
·  Actively work between the Business & Technology disciplines to industrialise the best ideas with new digital operating models and ways of working
·  Enhance productivity and buy-in through persuasion, workshops and intimately understanding our customers businesses.  Help end-users uncover and articulate barriers, and co-design potential solutions to their needs.
·  Personalise best practices to customers including roadmap, agile development, change management, enterprise collaboration, operational support, and alignment to business strategy. Increase user productivity, reduce TCO and enhance Salesforce investment payback, by formulating a plan to reduce the number of disparate applications end users access to do their jobs.

Required Experience

·  ​ While no university degree is required, most successful candidates have extensive experience in Big-4 consulting, within industry as senior leaders and/or have earned MBAs.
·  Minimum 10 years industry experience
·  Previous experience as the business lead for transformation is required.  You will preferably have used the Salesforce Platform as a key technology enabler of the business change.
·  Travel regularly (average of 25%), but may be higher or lower based upon client assignment

Innovation

Inquisitive mind, endless curiosity and passion for learning about customers, industries and new approaches to doing things:

·  How end users (customers, employees, sales people etc.) perform their jobs
·  Industry challenges and solutions
·  Salesforce’s continuously evolving clouds
·  Innovations and best practices for delivering cloud solutions
·  Ability to translate vision and business issues into actionable roadmap and solutions

Leadership

·  Self-starter with the ability to build a network within Salesforce and your assigned customer
·  Effectively build, develop, and manage relationships with internal and customer senior executives, setting expectations on their role as stakeholders vested in success.
·  Motivate, inspire, and coordinate a blended team of Salesforce, customer, ISV and system integrators to solve customer challenges.
·  Capability as credible and effective C-level advisor/coach, especially with regards to change management (cultural, business and technical)
·  Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
·  Demonstrated effectiveness at leading and facilitating meetings and workshops

Technology Delivery

·  Demonstrated experience establishing and running large-scale program management offices
·  Familiarity with implementing and supporting enterprise solutions (CRM, ERP, etc.)
·  As the business owner of change, or from a technology implementation viewpoint, has an excellent understanding of software delivery processes and methodologies (i.e. waterfall, agile, hybrid)
·  Deep understanding of the Salesforce platform and its business impacting capabilities / demonstrates the ability to quickly learn
·  Knowledge of process automation, user experience and workflow is a plus.

Resilience

Making business change happen is difficult, and often fails before it succeeds.  It is important that you: 

·  Understand ‘who you are’, so you can learn from challenges without feeling that they ‘define you’.  You will have good coping strategies and networks for dealing with the ups and downs of transformation
·  Focus on the long term strategy and building trusted relationships so you can respond effectively to competing demands

Influence

·  Demonstrated ability to communicate, present and influence credibly and effectively across the entire organisation. This means from CEO to administrator, and across various disciplines (such as Finance, HR, Sales, Marketing, Operations, Customer Services, Technology). Must be able to work with the customer's technology organisation to influence and implement plans.
·  Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present our company.
·  Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
·  Strong teamwork and facilitation skills with the ability to:
·  Balance conversations within groups
·  Offer suggestions and improvements to process and work effectively with all personalities.
·  Drive towards building consensus

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \'family\') made up of our employees, customers, partners and communities, we are working to improve the state of the world.

 

Posting Statement

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