Associate Manager, Customer Engagement

Job description

Job Category

Marketing

Job Details

Associate Manager, Customer Engagement

Specialist / Associate Manager - Customer Engagement & Marketing
Full-Time | Headquarters, San Francisco, CA

If you’re a self-starter with a passion for innovative technology, customer success, and have killer closing skills – we’re looking for YOU!

The Customer Engagement team is looking for a superstar to join us as we fuel marketing and supercharge sales with inspiring and relevant customer success stories. This individual will be responsible for developing and nurturing long-term strategic marketing relationships with Salesforce's most innovative customers.

The ideal candidate will have strong interpersonal relationship building skills, creativity, and a can-do-attitude. The role requires a strategic thinker to position joint marketing opportunities and get our customers excited to share their success stories. They will align customer engagement efforts across the entire company with an integrated, industry-first and solution-focused approach, with our customers' and sales partners' experience top of mind.

Role and Responsibilities

·  Prioritize top customer accounts for integrated joint marketing journeys by aligning with Sales, Customer Marketing, C-Suite Marketing, PR and more
·  Collaborate on a pipeline of customer leads to fuel our customer marketing programs
·  Create customer presentations for joint-marketing opportunities
·  Support company events by confirming customer participation and highlighting their success
·  Be an effective business partner and provide consistent and clear communication
·  Build and maintain strong relationships with a diverse set of internal and customer constituencies, including creative, legal, finance, support, sales and marketing experts
·  Own flawless execution and manage customer relationships through joint marketing engagements

Required Skills / Experience

·  Experience with customer engagement; and/or agency experience; and/or sales experience
·  3-5 years of experience in sales and/or marketing
·  Experience in developing innovative and compelling presentations
·  Experience in launching new and innovative ideas
·  Ability to work collaboratively across multiple business functions
·  Strong creative and relationship-building skills
·  Passion for software-as-a-service, platform-as-a-service and disruptive thinking
·  Excellent written and verbal communication skills
·  Self-motivated individual capable of working in a face-paced, startup environment

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.