Analyst, Employee Success PMO

Job description

Role: Analyst, Employee Success PMO
Location: San Francisco, CA
About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM,empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

About the Global Employee Success Operations Team:
Does working in a dynamic environment, building and creating and executing new program capabilities that add value across a global Employee Success (ES) team appeal to you? Have you wanted to apply your expert ES data and operational experiences to support the ability to scale in the delivery of ES programs and projects? Are you adept at managing projects while driving results in a global cross-functional environment? Are you keenly focused and aware of the people impacts of change - including process improvements and changes to business processes, systems and technology? If you answer yes to the questions above, we want to hear from you!

Your Impact:
As a member of the Employee Success Strategy and Operations PMO team, this role is responsible for a set of program/project work streams and techniques that are leveraged as he/she works as a liaison among stakeholders to understand the data structure, policies, and operations required to support ES programs/projects, and to recommend solutions that enable ES to meet its goals.

• Partner closely with the ES PMO and ES leaders to determine scalable ES data solutions in support of ES and enterprise-wide programs (e.g., Go for Growth, Mission Picnic, etc.)

• Participate as a project team member on enterprise wide initiatives (e.g., Go for Growth, Mission Picnic) articulating ES subject matter expertise in the areas of ES data structure requirements

• Ability to assess current and future state and perform a gap analysis

• Analyze the root cause of risks or issues and provide solutions by determining the business process design

• Adept at working with a global, virtual team

• Ability to lead work streams in support of diverse cross-functional cross-organizational programs and initiatives

• Ability to prioritize across multiple programs/projects and handle diverse assignments simultaneously

• Demonstrated comfort with ambiguity and organizational change

• A genuine interest in both project management and business process management, and a desire to apply data to improving both.

• The desire to use data to tell a story that is both compelling and defensible.

Role Requirements:
·  Knowledge of Employee Success business processes and systems, with an expertise in various operational areas (recruiting, compensation, benefits, shared services, etc.)
·  Proficient in Microsoft Office Suite including PowerPoint, MS Project, Excel, Word, Visio, Sharepoint and Google apps
·  University degree or equivalent experience
·  Excellent verbal and written communications skills
·  Ability to manage change across a broad and diverse population and wear multiple hats
·  Flexibility to work across time zones and geographies Preferred Requirements
·  Familiarity with Salesforce technologies
·  Familiarity with Workday, EOS Tools, and other Saas/CRM products
·  Passion for leading process, data-driven, system-enabled programs