VIE - Customer Support Representative F/H

Job description

VIE - Customer Support Representative F/H

Company : Safran Landing Systems

Job field : Customer services and support

Location : Velizy , England , United Kingdom

Contract type : VIE

Contract duration : Full-time

Required degree : Master Degree

Required experience : First experience

Professional status : Professional, Engineer & Manager

Spoken language(s) :

English Bilingual

French Bilingual

# 2024-138378

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Job Description

As a Customer Support Representative within our busy Customer Support team, you will:

• Support the management of a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region. Support Spares Order Management Activity and support the management of the Customer Relationship including satisfaction for the three product divisions of Safran Landing Systems – Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.

• Interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.

• Use our Customer Relationship Management (CRM) tool and artificial intelligence tools to process purchase orders and request for quotes to our customers

• Support our customers through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed and when collaboration with customer is done.

• Close coordination and support needed with direct CSC management and teams including Key Account Managers to ensure daily priorities are managed and achieved and identify any improvements to the ordering process

• Promote to customers usage of the many support tools available via our online portal.

Job Requirements

Candidate Skills and Requirements:

Essential -

• Customer Mindset and Customer focused.

• Positive approach to working as part of a team and also independently.

• Experience in some of the current applications used including: SAP, MS Dynamics, Office, SharePoint, CRM or other similar software.

• Analytical and Problem solving methodology.

Desirable –

• Demonstrable experience of managing customer relationships in a similar role

• Experience working in a similar industry – aerospace / manufacturing

What training will we provide?

• SAP (ERP) training

• Customer relationship management tool training

• Product knowledge – Landing Gear, Wheels & Brakes and Systems Equipment

• Overview of complex customer and supply chain management

• Experience of a busy Customer Support Centre and awareness of all the associated business functions that are necessary for the operations

Locate your future workplace

7, rue Général Valérie André78140

Velizy

England United Kingdom

Copy Address

83,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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© Free-Lance's / Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.