Technical Service Representative (TSR)

Job description

Technical Service Representative (TSR)

Company : Safran Helicopter Engines

Job field : Manufacture / assembly and repair

Location : Grand Prairie , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Vocational/Trade School

Required experience : More than 5 years

Professional status : Technician

Salary range : $

# 2024-142288

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Job Description

The ideal candidate will technically assess the reason for return of engines, modules, FCU/HMU's, or isolated parts to TMUSA in order to develop a comprehensive workscope document describing the series of operations to be performed in accordance with the TMF technical documentation. The candidate will also provide technical assistance as required to both customer service personnel and MRO technicians in order to ensure an understanding of the operations and/or instructions to be performed within the workscope for returning an engine, module, FCU/HMU, or isolated part back into service per the repair or overhaul requirements. The primary duties and responsibilities for this position include the following but others can be assigned as needed:

**Complete technical familiarity and experience with Arriel or Arrius modules, engines, and/or FCU's/HMU's.

**Ability to perform a logbook review in order to validate/update the counters of time for tracked components, and to perform a general review of the various logbook sections for identifying additional maintenance interventions since the last repair or overhaul activity.

**Ability to create a workscope with the identification of the necessary operations and special instructions to be performed based on the number of hours, cycles, life-limited parts, delivery configuration, and/or reason for return of an engine, module, FCU/HMU, or isolated part.

**Assist customer service as required for reviewing with the customer the workscope generated in regards to the reason for return of an asset, and to propose alternative solutions in accordance with TMF's technical documentation.

**Assist technical support engineers in analyzing data concerning induction tests or from arrival inspection for providing options to the customer through the customer support department, or for creating a sequence of operations or special instructions within the workscope documentation.

**Provide a revised workscope as required based on the discoveries made at disassembly and/or metrology, or from the analysis of particle samples in association with assets returned due to incidents or performance failures at the customer's site, or performance issues at TMUSA's test cell..

**Ability to write a technical report for indicating the results of the inspection, the origins of the failure and/or incident at the customer, the damaged observed at disassembly or arrival inspection, and/or the performance data obtained from a pre-induction test.

**Participate in continuous improvement initiatives to identify modifications, clarifications, or process changes with TMF's technical documentation that improves the ability to effectively write workscopes that minimize over processing of assets while meeting TMF's technical requirements for repair or overhaul serviceability.

**Travel required: 5%, including internationally

**Required “On Call” duty.

Job Requirements

Requirements:

• 5 years of technical experience in the Aviation Power plant Industry; certificate from

College or technical school in aviation technology is preferred.

• 3 years of detailed part inspection experience with the ability to demonstrate good

knowledge of current repair manual criteria related to part inspection

• Power plant certificate preferred.

• Intermediate Level – Microsoft Office; Outlook, Word, Excel, PowerPoint, plus significant

knowledge and experience with SAP required

• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the

organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand. The employee is occasionally required to walk; sit and talk or hear.

**The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

**While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet.

Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, disability, veteran status, genetic data or other legally protected status.

Locate your future workplace

2709 Forum DriveTX 75052

Grand Prairie

Texas United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.