Spare Sales Administrator M/F

Job description

Spare Sales Administrator M/F

Company : Safran Seats

Job field : Customer services and support

Location : Plaisir , United Arab Emirates

Contract type : Permanent

Contract duration : Full-time

Required degree : BAC or Equivalent

Required experience : First experience

Professional status : Administrative staff

Spoken language(s) :

English Bilingual

# 2025-156535

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Job Description

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time

• Request lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer

• Consider and process customers' orders in compliance with applicable procedures, instructions and tools

• Receive, review and acknowledge customer orders, using SPEC2000/AEROXCHANGE/EDI where applicable

• Make sure orders are in compliance with Safran Terms & Conditions

• Perform order review to check the accuracy of data: for correct pricing, order number, part number, description

• Acknowledge receipt of the order towards the customer

• Negotiate lead time with customer if needed

• Identify alternative solutions for required material or requested information to response to customer needs.

• Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time.

• Provide AWB to the customer and any requested shipping documents

• Provide ongoing support and service to customers by responding to their information requests ensuring a good understanding of their needs, and coordinating/escalating internal requests (including but not limited to: returns, quality issues, order discrepancies, transportation/delivery of material)

• Document any customer activity/request in ERP and CRM

• Respond to the customer the same day or not later than within the same business day / within 24h of receiving their communication, The response could be the acknowledgement of the request with an estimated time for resolution.

• Monitor the backlog and pro-actively inform customers of recovery plan if promised date slips. Work closely with internal departments for sourcing and expediting and follow up to meet customer expectations.

• Work with Accounting to raise customers credit hold when needed

• Work with Export Control Officer to raise Export control authorization when applicable

• Monitor assigned customers' “credit status”, and propose, on a priority basis, items that can be shipped to customers due to their “over credit limit” circumstances

• Distribute the price lists to the customers in his/her portfolio

• Support the Customer Support Manager in the preparation of performance reviews and attend the reviews when required

• Manage Export Control aspects.

• Handle disputes related to Sales Administration:

o Manage customer complaints and ensure resolution of billing disputes.

o Contribute to the resolution of commercial or logistical disputes.

o Collaborate with the Credit Management team in overdue settlement.

• Ensure the update of new data in relevant IT systems (creating new customers accounts, requesting P/N and price creation/modification to the relevant team, etc.)

• If needed serve as AOG in rotation CSRs,

• Comply with safety and environmental standards:

Job Requirements

a) Knowledge and Skills

• Technical aptitude

• Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus

• Accurate data entry

• Ability to work with people in a team environment.

• Ability to manage multiple tasks

b) Competencies

• Decision Making

• Problem Solving

• Communication

• Integrity

• Adaptability

• Teamwork

• Work Standards

c) Education and/or Experience

• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.

• Previous customer service and or industry experience preferred

d) Communication Skills

• Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

With over one million seats equipping the fleets of the major airlines, Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.

Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities.

Locate your future workplace

61, rue Pierre Curie78370

Plaisir

United Arab Emirates

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.