Regional Account Representative (Warranty)

Job description

Regional Account Representative (Warranty)

Company : Safran Helicopter Engines

Job field : Customer services and support

Location : Grand Prairie , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Salary range : TBD

# 2024-145998

Apply with one click Any questions ?

Job Description

Job Duties:

The Regional Account Representative (Warranty) is a member of a team that is in charge of setting up the resources necessary for implementing a modification or a control on an engine/ module/ accessory, in accordance with a Service Bulletin.

Processes warranty claims; coordinates core returns and subsequent repairs; maintains warranty and core return files.

Essential Duties and Responsibilities:

Noria

• Coordinate the implementation of the different NORIA, UPGRADE and RETROFIT programs assigned to the Dallas Hub.

• Is technically familiar with Arriel and Arrius, Makila & Arrano engines

• Organizes and maintains database, file system, and technical documentation for NORIA project files and correspondence.

• Coordinates, schedules, and tracks the progress of NORIA projects in the field, Support Centers, Maintenance Centers and Repair Centers.

• Ensures timely scheduling for repairs and/or troubleshooting of components or other NORIA issues.

• Acts as interface with Support Centers for scheduling and completing NORIA projects in the field.

• Maintains databases for tracking of NORIA project progress.

• Is responsible for initiating and following up on parts orders for support of field upgrades including:

• Order entry, coordination of shipping, and follow up for delivery tracking.

• Reviews incoming documentation (applicable to NORIA projects) for accuracy and completeness, on repairable parts and accessories received at Turbomeca USA.

• Ensures that documentation from Support Centers, field mechanics, and operators provide sufficient documentation.

• Reviews schedules, service bulletins, field coms, and related information to maintain current knowledge of methods, procedures, and activities in assigned area.

• Interprets service bulletins, field coms, and related information and facilitates material requirements for the assigned area.

• Initiates exchange order transactions for accessories and other parts for NORIA projects.

• Maintains open exchange files. Closes exchange transactions by return of core items and completes Certificate of Compliance from operators.

• Travel required: less than 5%, including internationally.

• Selects procedures from several options to complete assignments; recommends expenditures. Has authority to act, but must notify supervisor promptly. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Errors may lead to high risk of major damage to the organization resulting in the need to reconstruct the entire team effort.

Warranty

• Reviews and determines warrant claim eligibility.

• Completes and routes work orders for repairs.

• Provides repair quotes and technical reports to Safran Helicopter Engines

• Reviews repair costs and maintains cost controls.

• Reconciles claim forms, overdue cores, and warranty committee decisions.

• Maintains warranty log and SWIT database.

Complementary Description

• Produces monthly status reports.

• Maintains all required files

Job Requirements

Requirements:

• Bachelor's degree (B.A.) from four-year college or university or four years of experience in aviation mechanical, engineering, technical or customer support position

• Mechanical/technical /interpersonal-Advanced- Skills must be adapted to the unique requirements of the organization.

• Advanced - Microsoft Office: Outlook, Word, Excel, PowerPoint, sharePoint preferred

• 3+ years of advanced spreadsheets skills (pivot tables, charts/graphs, excel formulas, etc…) preferred

• Enterprise Resource Planning tools - SAP is preferred

• Experience in delivering results under pressure and take decisions

• Experience in working across cultures and being sensitive to local sensitivities

• Lean sigma or project management certification would be an asset

• Able to multitasks, autonomous and proactive

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this Job:

• While performing the duties of this Job the employee is:

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.

• Frequently required to reach with hands and arms.

• Occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

• The noise level in the work environment is usually quiet.

Locate your future workplace

2709 Forum DriveTX 75052

Grand Prairie

Texas United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.