Product Manager Services

Job description

Product Manager Services

Company : Safran Vectronix AG

Job field : Customer services and support

Location : Heerbrugg , Switzerland

Contract type : Permanent

Contract duration : Full-time

Required degree : Apprenticeship 3-4 years

Required experience : More than 3 years

Professional status : Employees / Staff

# 2025-159837

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Job Description

Today, we all find ourselves in a contradiction: the world is changing at an incredible speed and at the same time the need for safety is deeply rooted in each of us – regardless of where we live. It's good that there are forces that provide more security and stability in a changing world. As Safran Vectronix, we support these forces in their mission and make it our own: Dedicated to providing solutions to raise mission intelligence and mission safety, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems, and sensors for military and civil applications. With 100 years of Swiss tradition and excellence we serve customers in more than 90 countries.

We bring our company values to life, and see Empowerment, Walk the Talk, Customer Focus, Team and Agility as the foundation of our daily work. If you share the same vision as us, we look forward to receiving your application for:

Product Manager Services

YOUR MAIN TASKS:

• Define the future service portfolio and strategy and support our customers with their demand for our services

• Initiate internal business cases and projects to create new customer services

• Plan and perform service training on all levels - in-house or at the customer site

• Teamwork with the product managers and support them in their daily business

• Participating in sales activities with regards to service tasks

• Conduct market awareness of competitor's services

• Dive into the technical details of our high-tech products and create service manuals on all levels as well as

illustrated spare parts catalogues

Job Requirements

YOUR PROFILE:

• Product or Project Management experience and high analytical skills

• Technical education and professional experience in the following areas are appreciated: Service Technician, Technical Troubleshooter or equivalent

• Ideally experienced with service-related software and systems (e.g. Siemens Team Center)

• Proactive and self-dependent working style

• Above average communication skills

• Customer- and service-oriented

• Fluent in English and German, French is a plus

More information about our company: career.safran-vectronix.com

A varied and dynamic field of activity awaits you. Do you feel addressed? Ivana Gogos, Human Resources, looks forward to your application. Beat Zihlmann, Head of Solution Providers, is available for any questions at Tel. 071 726 72 52.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Locate your future workplace

Max-Schmidheiny-Strasse 2029435

Heerbrugg

Switzerland

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.