MRO Returns & Logistics Coordinator

Job description

MRO Returns & Logistics Coordinator

Vacancy details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

Reference

2026-185853

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

MRO Returns & Logistics Coordinator

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

This exciting opportunity sits within a multidisciplinary, team the MRO Returns and Logistics co-ordinator is responsible for accurately receiving and processing customer returns in the MRO shop environment ensuring alignment with departmental objectives and regulatory requirements

Scope of Responsibilities

· 
This role ensures all received items and paperwork comply with company and regulatory requirements. Responsibilities include precise data entry into the ERP system, managing in-house and external repairs, tracking shipments, maintaining compliance and facilitating clear communication across team.

· 
Being highly diligent, organised and having strong attention to detail is essential for this role.

· 
Willingly undertake additional tasks and responsibilities within the MRO team outside of your main duties, in support of cross-functional teamwork and business objectives

• Proactively flag and help investigate any documentation, data, or compliance issues

• Share information and process performance in QRQC (Quick Response Quality Control) meetings

• Maintain a clean, safe, and organised work area in line with 5S principles

• demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation

• Proactively communicate any risks or opportunities related to meeting the business objectives

• Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performance

But what else? (benefits, specificities, etc.)

Knowledge, Experience, Training and Qualifications

Item Essential or Desirable

Experience in logistics, goods inwards or similar technical operational environment Essential

Experience using ERP systems Essential

Understanding of MRO compliance and regulatory requirements Desirable

Strong attention to detail Essential

Participates in mandatory training for the area Essential

Must be able to interface with departments within the company Essential

Competencies, Behaviours and Skills

Item Essential or Desirable

Strong communication skills both written and verbal Essential

Strong team spirit Essential

Ability to adapt to changing priorities Essential

Ability to prioritise workload Essential

Willingness to Cross train within the MRO team to support business objectives Essential

Competent user of IT tools Essential

Candidate skills & requirements

Key Responsibilities and Duties

• Receive, inspect, and photograph all incoming parts from customers, ensuring detailed visual records are maintained

• Verify all relevant paperwork is present and accurate upon receipt

• Enter all information accurately into the ERP system

• Book in parts for in-house repair ensuring proper routing and allocation within the facility

• Review approved supplier list to ensure we are only sending items to repair to approved contractors/subcontractors

• Request RMAs (Return Material Authorisations) from contractors/subcontractors and manage the associated documentation

• Raise purchase orders in the ERP for approved contractors/subcontractors for external repairs

• Prepare customs invoices and shipping documents for parts being returned to contractors/subcontractors and package items securely for despatch

• Liaise with the Goods Inwards department to ensure only MRO parts are received in the area, redirect other deliveries appropriately

• Maintain and update current work instructions with any change to customer details or changes to process within the ERP system

• Keep records and files audit-ready to support traceability and compliance with company and regulatory requirements

• Proactively flag and help investigate any documentation, data, or compliance issues

• Share information and process performance in QRQC (Quick Response Quality Control) meetings

• Maintain a clean, safe, and organised work area in line with 5S principles

• demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation

• Proactively communicate any risks or opportunities related to meeting the business objectives

• Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performance

Position location

Job location

Europe, UK, Wales

City (-ies)

Llantarnam Industrial Park NP44 3HQ Cwmbran