IT Site Specialist - Safran Seats Dubai M/F

Job description

IT Site Specialist - Safran Seats Dubai M/F

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

Reference number

2026-187632

Job details

Job title

IT Site Specialist - Safran Seats Dubai M/F

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

·  KEY RESPONSIBILITIES

Site setup and equipment deployment

Prepare, install, configure and test laptops, desktops, monitors, docking stations, printers and other peripherals.

Physically set up workstations, including connecting power and network cables, arranging connections under desks and checking that equipment is fully operational.

Install and test meeting room equipment, shared devices and IT equipment used in production areas.

Deploy approved software and standard configurations, prepare equipment for new joiners and recover or reassign equipment for departing employees.

Support workstation moves and additional deployments as the site grows.

User support and technical troubleshooting

Provide responsive onsite support to office and shopfloor users, prioritising requests according to operational impact.

Diagnose and resolve hardware, Windows, software, printing and connectivity issues.

Investigate recurring and more complex incidents beyond initial checks, using a structured troubleshooting approach.

Take ownership of incidents and requests from diagnosis through to resolution or escalation; confirm that service has been restored.

Escalate specialist issues with clear technical information and follow up with central IT or approved providers until closure.

Explain solutions clearly and help users make effective use of approved IT tools.

Local infrastructure and operational support

Diagnose local network, Wi-Fi and connectivity issues; perform approved checks and interventions under France IT guidance.

Support deployment and troubleshooting of shopfloor terminals and connected peripherals with the relevant technical teams.

Assist remote specialists by performing physical checks, testing connections and replacing approved equipment onsite.

Identify issues affecting business continuity and communicate their operational impact promptly.

IT assets security and documentation

Maintain an accurate inventory of equipment, user assignments, spare devices and stock; coordinate repairs and warranty requests.

Apply corporate requirements for configurations, updates, endpoint protection and access management within assigned permissions.

Report suspected security incidents promptly and follow central IT instructions.

Maintain practical documentation of installations, configurations, recurring issues and local procedures.

Track open incidents, equipment needs and deployment progress; provide concise updates to relevant stakeholders.

But what else? (advantages, specificities, etc.)

This position is based in Dubai, UAE.

Candidate skills & requirements

-Education

Diploma or degree in Information Technology, Computer Science or a related discipline, or equivalent practical experience.

Experience

Typically 3 to 5 years in onsite IT support, desktop support or a broad IT operations role.

Proven ability to independently resolve workplace IT issues and investigate more complex problems before escalation.

Practical experience installing and configuring computers, peripherals and workplace equipment.

Experience in a manufacturing, industrial, warehouse or comparable operational environment is an advantage.

Technical knowledge

Good working knowledge of Windows, Microsoft 365, hardware troubleshooting and networking fundamentals including TCP/IP, DNS, DHCP, LAN and Wi-Fi.

Familiarity with user account administration, endpoint deployment and remote support tools.

Professional working proficiency in English.

Job location

Job location

Mideast, United Arab Emirates

City (-ies)

Dubai

Applicant criteria

Minimum education level achieved

Master Degree

Minimum experience level required

More than 5 years