Field Support Engineer

Job description

Field Support Engineer

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Reference number

2025-163068

Job details

Domain

Research, design and development

Job field / Job profile

Customer services and support - Product support engineering

Job title

Field Support Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion.

There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

This position will act as a problem solver where the primary initiative is to resolve customer technical inquiries. Working closely with the Safran Services Engineering team, they will support component redesign initiatives to improve product robustness based on product performance in service. They will draft various documents including engineering change notices, test plans and test reports. The position will require interfacing with multiple departments to achieve the expeditious resolution of daily challenges.

Candidate skills & requirements

· 
Proactively investigates the opportunities for product improvements based on reports from service and implements improvements to various documentation including drawings and maintenance manuals.

· 
Reacts quickly to daily challenges/questions presented by internal and external customers.

· 
Generates test plans, reports and analysis in support of service difficulty reports.

· 
Generates change notices, Technical Concurrence Notifications and related Engineering documentation.

· 
Supports scheduled visits to airline customers.

· 
Act as a problem solver to identify root cause and recommend corrective actions.

· 
Other duties as assigned.

Annual salary

$72,000 - $93,000

Job location

Job location

North America, United States, New Jersey

City (-ies)

1747 NJ-34 NJ 07727 Wall Township

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years