Customer Support Representative

Job description

Customer Support Representative

Vacancy details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Reference

2026-184670

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Customer Support Representative

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

We are seeking a proactive and customer-focused Customer Support Representative to join our dynamic support team. In this role, you will serve as the primary point of contact for our customers, ensuring the efficient handling of enquiries, orders, and technical support requests for our helicopter engines. You will play a key role in upholding Safran's reputation for superior service and reliability.

• Act as the first point of contact, managing customer enquiries, quotations, parts orders, and service requests.

• Provide clear and timely communication to customers regarding order status, delivery timescales, and follow-up on ongoing cases.

• Coordinate with internal teams (technical, engineering, sales, logistics) to deliver effective and customer-centric support solutions.

• Assist in the handling and resolution of technical and warranty cases, ensuring accurate documentation and compliance with Safran processes.

• Proactively manage customer relationships, maintaining transparency and fostering satisfaction and loyalty.

• Ensure that all actions and records are processed in line with company quality standards, contractual obligations, and regulatory requirements.

But what else? (benefits, specificities, etc.)

25 days holiday plus bank holidays, with extra days at key service milestones (5, 10, 20, 30, 40 years)

Flexitime with the chance to finish early on Fridays (role dependent)

Onsite amenities: free parking, canteen with subsidised lunch, barista coffee, bike storage, and showers

7% company pension contribution from day one

Health Cash Plan after probation

Enhanced family friendly benefits (maternity, paternity), and employee assistance programme

Share purchase scheme after three months' service

Up to 5% annual bonus

Company sick pay

Access to a benefits portal: life assurance, cycle to work, retail discounts, healthcare, wellbeing, lifestyle benefits and more

Green Travel Scheme: earn points for sustainable commuting, redeemable for Amazon vouchers

Development opportunities through Safran University and internal training

Salary sacrifice schemes, including Cycle to Work and Octopus EV (after probation)

Involvement in sustainability, charity, volunteering, and networks including Diversity@Safran, Women@Safran, and our Men's Health Network

Plus further opportunities when you join our team.

Candidate skills & requirements

• Good organisation skills and attention to detail

• Strong communication and interpersonal skills, with a customer-first approach

• Team player able to work effectively across functions

Position location

Job location

Europe, UK

City (-ies)

Segensworth North Fareham Hampshire

Candidate criteria

Additional Languages preferred

English (Fluent)