Customer Support Apprenticeship

Job description

Customer Support Apprenticeship

Company : Safran Landing Systems

Job field : Customer services and support

Location : Gloucester , England , United Kingdom

Contract type : Apprenticeship

Contract duration : Full-time

# 2024-149377

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Job Description

Customer Support Apprenticeship

Starting Salary: £17,922

Starting Date: September 2025

Entry Requirements: Minimum of 5 GCSEs with a Grade C/5 or above in Maths, English and Science (or predicted for 2025). Please ensure this information is clearly listed in your application.

The Future of Aircraft Design, Pioneered by you

What will you get as a Customer Support Apprentice at Safran?

You'll work with industry leaders/the latest equipment/you'll gain valuable experience in aircraft production/ you'll work with the brightest minds in aerospace engineering

You'll get to work with a great/knowledgeable/innovative/diverse team on interesting/sustainable projects.

You'll have opportunities to learn and progress – with large investment being put into the site currently it's an exciting time to join as our growing local team.

You'll have Friday afternoon off/We have a 4.5 working day week.

You'll get to choose from our huge range of flexible benefits, including cycle to work, technology savings, retail discounts, healthcare, sports clubs, 25 days holiday, up to 8% pension contribution, profit share and shares.

The Customer Support Apprenticeship Programme:

As part of your apprenticeship, you will complete:

Year 1: You will spend time at a private local engineering training provider where the relevant qualification units will be delivered and assessed.

Year 2-3: Will be delivered and assessed within Safran where you will be required to achieve a Level 3 Diploma. To support individual Development Plans, all apprentices will spend allocated time to work in different departments according to each training needs

Complementary Description

What will I be doing?

• Dealing with internal and external customers providing product knowledge and support to investigate and solve in service issues with airlines and operators

• Produce, review and update technical documentation to support air framers for a variety of products

• Forecast spares demand using statistical analysis working with other team members to integrate market intelligence into the forecast

• Complete in depth data analysis to identify areas of concern and propose recommendations for improvement to avoid excessive and shortages of products.

This will enable you to develop an excellent foundation in the Customer Support Centre. As a valued member of the team, your knowledge and skills will be utilised to assist our continuous improvement programme, thereby ensuring that our customers are supported through the life cycle of our products.

What do I need?

You will have a keen interest in science and engineering and be able to demonstrate a

methodical and thorough approach to work.

You will possess excellent problem solving abilities.

The role of apprentice will require you to be a confident communicator with strong interpersonal skills. You will be a motivated, hardworking individual with excellent planning and organisational skills. The ability to work effectively as part of a team and on your own will be key to your success.

Job Requirements

Successful candidates will need to have achieved, or expect to achieve at least 5 GCSE's - including Math and English - Grade A-C or 5-9, Science and a technology.

Time shared between the Safran Landing Systems Services site and the Training Providers site, both located in Gloucester

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their age, identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

‘Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check'

Specificity of the job

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Locate your future workplace

Cheltenham Road EastGL2 9QH

Gloucester

England United Kingdom

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.