Customer Service Supervisor

Job description

Customer Service Supervisor

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Reference number

2025-164166

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

Customer Service Supervisor

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Responsible for overseeing the Customer Service Representatives (CSR) to maintain and enhance customer relationships, meet organizational and operational objectives, and ensure the company delivers the highest level of customer service possible.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

· 
Build strong, long-term relationships with key customers.

· 
Continuously improve the management and timeliness of team responsiveness to customers.

· 
Keep abreast of new company products and services.

· 
Oversee customer complaints, resolution, and escalate customer issues, when necessary. Provide feedback to the company regarding product failures or customer concerns.

· 
Analyze quality and productivity results/metrics and develop action plans to improve customer service capability.

· 
Coordinate feedback with Operations to ensure customer orders have accurate and timely information on order status and changes.

· 
Control all pricing issues.

· 
Attend and assist with planning of related trade shows.

· 
Travel as required (Sales, Conferences, Contract Negotiations, etc.).

· 
Negotiate long term contracts.

· 
Assist with the preparation of departmental budgets and planning.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

But what else? (advantages, specificities, etc.)

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder)

*Relocation is not provided for this position.

Candidate skills & requirements

Qualifications:

Education

Required B.S. Degree, Business or Engineering

Preferred M.S. Degree, Business or Engineering

Experience

Required 3 - 5 years of product experience in either a Sales or Product Service capacity as related to aviation products.

Preferred 5 - 10 years of product experience in either a Sales or Product Service capacity as related to aviation products.

Special Knowledge/Skills

Required Excellent communication and leadership skills, business planning skills and analytical capability.

Preferred Outgoing, highly motivated, and positive team player.

Other: Must be able to think positively, make sound decisions, have a positive attitude, and be willing to travel.

Annual salary

$75,000 - $80,000

Job location

Job location

North America, United States, New York

City (-ies)

225 Erie Street 14086 Lancaster, New York

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes