Customer Service Specialist

Job description

Customer Service Specialist

Company : Safran Electronics & Defense

Job field : Customer services and support

Location : Mexicali , Baja California , Mexico

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Administrative staff

Spoken language(s) :

English Fluent

# 2025-152841

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Job Description

The Customer Account Representative will lead and coordinate customer account activities across various functional disciplines to ensure an exceptional customer experience. Manage performance in line with customer requirements and contract obligations, terms, and conditions. Ensure timely and effective communication with customers, both internally and externally, to meet contract obligations, quality standards, profit targets, and on-time delivery expectations.

Complementary Description

Essential Job Functions

· Primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.

· Review all quotes and both new and return orders to confirm that customer requirements are met, and documents are processed according to negotiated terms, including adherence to importing and exporting regulations.

· Process quotes and both new and return orders into the ERP system and/or other support databases. Responsible for ensuring demand alignment and accuracy of data.

· Proactively seek to increase product knowledge by working with planners, buyers, quality, and manufacturing engineering in order to improve overall customer service.

· Update customer's supplier web-based purchasing system, ensuring requirements are fulfilled on time. Interface with customer to mitigate exceptions to meeting customer requirements.

· Ensure compliance with all export control regulations- ITAR.

· Provide continuous feedback to the customer on quote and order status including, but not limited to backlog reports, portal updates, reschedule notices, verbal and written communication.

· Support pricing, delivery, administrative requirements and conditions, ensuring compliance with Safran policies, terms and conditions from proposal through shipment.

· Support the internal activities of Customer Service in achieving customer commitments.

· Support Customer Metrics by providing relevant supporting data (OE and

Job Requirements

Education/Experience

· Bachelor's degree from an accredited institution, or related work experience in manufacturing or distribution with strong customer service and problem-solving skills; or a combination of education and related experience.

· Customer service experience in a manufacturing environment preferred.

• Advance English level

Specificity of the job

No

Locate your future workplace

Ave. Sierra San Agust-n #2498 Col. El PorvenirCP 21185

Mexicali

Baja California Mexico

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.