Customer Service Representative III

Job description

Customer Service Representative III

Company : Safran Cabin

Job field : Customer services and support

Location : Carson , California , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Professional status : Employees / Staff

Salary range : $22 - $34/hr USD

# 2025-158726

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Job Description

Customer Service Rep (CSR) for Warranty Claim Administrator - Aftermarket Repairs

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list).

CSR acts as the direct liaison between Customers and Monogram Systems to complete repair requirements and notifications. The CSR will be responsible for supporting customer's repair orders (ROs) and other related activities involving order management, supporting the customer's needs related to repairs along with customer follow up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Processes customer quotations, including quotations using proper methods and practices.

Updates the customer of the status of their quotation, request/process approvals and follow up repair order Operational Status.

Escalates the prioritization of the quotation as necessary.

Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments.

Create customer reports and make sure customer repairs are on time.

Review customer paperwork, price lists and quality paperwork to assure accuracy.

Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.

Processes requests to meet quality scorecard goals and KPIs.

Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.

Creates and maintains customer data records to include receiving, in process and shipping.

Leading customer orders reviews weekly (or as needed) with assigned accounts.

Must have excellent written, verbal and presentation skills.

Must be detail-oriented and have excellent customer service, organizational and follow-up skills.

Must be proficient with Word, Excel and other appropriate software.

Job Requirements

Education: High school diploma required; Bachelor's degree preferred

Experience: 5+ years of data entry and customer service experience

Computer: Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.