Customer Service Manager

Job description

Customer Service Manager

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Reference number

2024-143217

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Service Manager

Employment type

Permanent

Part time / Full time

Full-time

Job description

Summary/Objective

To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities

-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.

-Provide a single point of contact for key accounts and escalate any issues as appropriate.

-Offer support for operational changes along with communicating the impact of change to management.

-Ensure that service to the customer is always of the highest standard and quality.

-Support all day-to-day material requests, from the point of Quote to Sale and remittance.

-Manage and report on all contract performance data.

-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.

-Review and monitor repair work sent to the customer.

-Oversee customer consignment contracts with support from relevant product manager.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Candidate skills & requirements

Competencies

Flexible

An excellent communicator

Professional

Ambitious / Driven

Conscientious

Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.

Has excellent interpersonal, communication, organizational, and time management skills

Has a professional and flexible approach

Ability to effectively problem solve and use initiative.

Required Education and Experience

Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience

Or

▪ at least 5 + years of customer/contract management experience

Preferred Education and Experience

3+ years' customer support experience.

3+ years' experience in the aviation industry.

Job location

Job location

Asia, Singapore

City (-ies)

11 Seletar Aerospace Link 797554

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years