CRM & Business Analyst

Job description

CRM & Business Analyst

Company : Safran Helicopter Engines

Job field : Sales & Marketing

Location : Singapore , Singapore

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Employees / Staff

# 2025-160449

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Job Description

As part of the sales and customer support department, you will be in-charge of market analysis and forecasting, fleet management and business performance review to support our customer engagement efforts. You will be leading our business analysis with existing tools such as PowerBI and CRM.

RESPONSIBILITIES

You will report to the Head of Business Development and work closely with the business development team on new sales campaigns and projects. You will support the team by providing market intel and analysis and pricing benchmarks to secure the contract. You will lead the fleet management and forecast of existing major contracts to improve profitability.

BUSINESS AND MARKET ANALYSIS

• Gather market intel and perform market study to develop business in key strategic markets

• Support new sales campaigns and projects

• Analysis of key business parameters including sales forecast, aircrafts deliveries, flight hours and contract profitability to achieve company objectives

• Fleet management and forecast of major contracts to improve fleet availability and contract performance

• Implement and lead regular contract performance review with the Account Managers

• Support the management in business reporting and planning to headquarters

MID-TERM FORECASTING

• Lead the mid-term forecasting and budgeting exercise by consolidating actionable market intel

• Prepare and maintain up-to-date market analysis model to support the management in charting new business strategies

TOOLS AND PROCESS IMPROVEMENT

• Maintain and improve existing analysis models for better efficiency and accuracy in business forecasting

• Create and maintain data dashboards using the Customer relation management (CRM) tool and PowerBI

Job Requirements

• Bachelor's degree in a related discipline

• Experience in the aerospace industry will be a plus point

• Proficiency in Microsoft Excel (advanced), VBA programming and PowerBI

• Be a self-starter, fully independent and autonomous with the ability to adapt to different tasks and objectives

• Be a team player and work with different functional teams and stakeholders to achieve a collective target

• Attention to detail, strong organizational skills and ability to prioritize with changing organizational needs

• Excellent written and verbal communications skills

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Locate your future workplace

Seletar Aerospace Link, Seletar, Central797565

Singapore

Singapore

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.