Commercial Customer Support Representative

Job description

Commercial Customer Support Representative

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Reference number

2025-166118

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services training

Job title

Commercial Customer Support Representative

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Responsibilities will include:

· 
Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.

· 
Have progressive level of customer management experience to actively support a predefined customer allocation.

· 
Have established analytical skill-sets to analyze CSC master data in support of CSC tools and operations.

-Actively manage customer purchase orders from order intake to shipment.

· 
Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.

· 
Problem solving skills to identify blockers with systems and/or tools,

· 
Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc

· 
Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process

· 
Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc

· 
Participate in reviews / meetings as required.

Candidate skills & requirements

· 
Diploma in Business Administration or equivalent

· 
Front Office Customer Services/Account experience, preferably in an aerospace environment

· 
Proficiency in SAP

· 
Proficiency on MS Word, Excel, PowerPoint, Outlook

· 
Excellent verbal and written English communication skills.

· 
Excellent interpersonal skills and strong sense of team work.

· 
Sense of priority's management

· 
Bilingual – Portuguese / English, Spanish / English, French / English - preferred

· 
Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm

· 
Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm

· 
Hybrid work– a flexible working model where employees work partly in workplace and partly remote(at home)

Job location

Job location

North America, Canada, Ontario, Toronto

City (-ies)

Ajax

Applicant criteria

Minimum education level achieved

Professional Certificate

Minimum experience level required

More than 3 years