Aviation Customer Support Representative (CSR) Manager

Job description

Aviation Customer Support Representative (CSR) Manager

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

CSRM0925-163131

Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Aviation Customer Support Representative (CSR) Manager

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

As CSR Manager, you'll lead a team of Customer Support Representatives to deliver exceptional service and support Safran's commercial goals. You'll play a key role in shaping customer relationships, mentoring staff, and driving operational efficiency.

Your key responsibilities will include:

• Leading and mentoring the CSR team to achieve performance targets

• Supporting Commercial Managers with strategic objectives and customer engagement

• Build and maintain strong Customer & Supplier Management (C&SM) relationships to maximise influence and business growth

• Foster an entrepreneurial culture, promoting process improvement and a high-performance mindset

• Collaborating across teams to deliver customer-focused solutions

• Managing CRM data integrity and reporting

What You'll Bring

We're looking for a proactive leader with strong aviation experience and a passion for customer service. If you've got transferable skills and a drive to lead, we want to hear from you.

Qualifications and experience:

• Tertiary qualifications in Management, Business, or Engineering

• Experience leading customer service teams in aviation or technical environments

• A strong understanding of OEM methods and procedures is preferred

• Strong interpersonal and stakeholder management skills

• Proficiency in SAP, Power BI, and advanced Excel

• Ability to interpret customer needs and deliver tailored solutions

• A strategic mindset with commercial acumen

Candidate skills & requirements

Our Ideal Candidate?

• A confident mentor and team builder

• A strategic thinker with a hands-on approach

• A resilient, energetic leader who thrives in dynamic environments

• A detail-oriented problem solver who delivers results

Why Join Safran?

We offer more than just a job - we offer a career in a globally respected organisation that values:

• A collaborative, high-performance culture

• Opportunities for growth and leadership development

• A commitment to innovation and continuous improvement

• A diverse and inclusive workplace where your ideas matter

• A diverse range of benefits that support employees across many aspects of life

How to Apply

Submit your cover letter and CV quoting reference number CSRM0925 via our careers page which is best viewed on desktop. For assistance, contact Jessica on 02 9796 6600.

SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Applicants must have the legal right to work in Australia. Final candidates will be required to complete a national police check.

Job location

Job location

Oceania, Australia, New South Wales

City (-ies)

Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2

Applicant criteria

Minimum education level achieved

Certificate / Diploma / Advanced Diploma

Minimum experience level required

More than 3 years