Aviation Customer Support Representative

Job description

Aviation Customer Support Representative

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

ACSR1125-167044

Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Aviation Customer Support Representative

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

As an Aviation Customer Support Representative, you'll deliver exceptional service to Safran Helicopter Engines Australia's customers across our zoned area. You'll support the sales and logistics of spare parts, tooling, and accessories while ensuring every customer receives a seamless, high-quality experience.

Your key responsibilities will include:

• Managing quotations, negotiations, despatch, and invoicing for spare parts, tooling, and accessories

• Coordinating repairs, standard exchanges, and tooling rentals in collaboration with the Maintenance Centre

• Arranging the supply of spare parts and accessories for support contracts

• Liaising with customers and suppliers to provide updates, order tracking, and forecasts

• Tracking and following up customer-owned equipment under repair

• Supporting Aircraft on Ground (AOG) requests, including on-call rotation

• Preparing customer quotations and sales orders for engines and modules

What You'll Bring

We're looking for a motivated and detail-oriented professional with strong communication and customer relationship skills. If you're experienced in aviation, spare parts, or a fast-paced technical environment, we'd love to hear from you.

Candidate skills & requirements

Qualifications and Experience:

• Minimum 3 years' experience in customer service or administration, ideally in commercial aviation

• Previous experience in the spare parts or logistics industry

• Understanding of aviation quality systems and airworthiness standards

• Experience working within contractual obligations (advantageous)

• Strong administrative and organisational skills, with the ability to manage multiple priorities

Our Ideal Candidate

• Customer-focused and proactive, with a commitment to delivering outstanding service

• Highly organised and detail-oriented, with a logical, methodical approach

• Strong interpersonal skills and the ability to build effective relationships locally and globally

• A collaborative team player who takes initiative and follows through to resolution

• A problem solver who stays persistent until the customer's needs are met

• Adaptable, enthusiastic, and committed to continuous improvement and professional growth

Why Join Safran?

We offer more than just a job - we offer a career in a globally respected organisation that values:

• A collaborative, high-performance culture

• Opportunities for growth and leadership development

• A commitment to innovation and continuous improvement

• A diverse and inclusive workplace where your ideas matter

• A diverse range of benefits that support employees across many aspects of life

How to Apply

Submit your cover letter and CV quoting reference number ACSR1125 via our careers page which is best viewed on desktop. For assistance, contact Jessica on 02 9796 6600.

SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Applicants must have the legal right to work in Australia. Final candidates will be required to complete a national police check.

Job location

Job location

Oceania, Australia, New South Wales

City (-ies)

Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2

Applicant criteria

Minimum education level achieved

No Degree

Minimum experience level required

More than 3 years