AGS Support Engineer

Job description

Entity

Safran is an international high-technology group, a leading manufacturer in the fields of Aerospace (propulsion and equipment), Defense and Security. Operating worldwide, the Group has more than 70,000 employees and logged sales of 17.4 billion euros in 2015. Safran is ranked among the Top 100 Global Innovators by Thomson Reuters. Safran is also features at the top of the "Happy at Work" ranking compiled by the website meilleures-entreprises.com, as one of the most popular companies for young engineers* and in the LinkedIn Top Attractors in France.
*Universum and Trendence surveys

Safran Electronics & Defense is a world leader in the supply of solutions and services in optronics, avionics, electronics and critical software for both civil and military markets. Safran Electronics & Defense is the No. 1 company in Europe and No. 3 worldwide for inertial navigation systems used in air, land and naval applications. It is also No. 1 worldwide in helicopter flight controls and the European leader in optronics and tactical UAV systems. Operating worldwide, Safran Electronics & Defense employs 7,600 people in Europe, Asia Pacific, North America and South America.   

Job details

Main domain/Job field

Program / Customer Relations - Sales & Marketing

Job title

AGS Support Engineer

Employment type

Regular Full time

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

- Provide technical support, including new procedure programming, debugging, installation, configuration, upgrades, and custom-built applications for end users by phone and / or e-mail on the SAGEM Flight Data Analysis Software AGS, CASSIOPEE Services, and ACMS/GSE.
- Promptly response support related email, phone calls, or other electronic medium
- New procedure programming, debugging, customization, configuration
- Develop, debug, and test new custom-built applications
- Beta test and troubleshoot AGS/GSE software
- Provide on-site technical support and training
- Provide support to Sales personnel in product demonstrations
- Define goals and objectives to improve customer satisfaction
- Understand technical specification documentation for dataframe development
- Identify problems, root cause, and provide or recommend solutions by phone, email, or through a remote support tool.
- Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Errors may lead to high risk or major damage to the organization resulting in the need to reconstruct the entire team effort.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Comply with all safety, health and environmental regulations as prescribed by law, company's policies and regulations requirements. Pro-active in the Safran HSE standards and procedures within their daily work, staying alert to potential safety hazards when learning or implementing something new (skills and/or equipment).
- May require up to 10% national/international travel

Travel specifictity

Desired profile

up to 10% national/international travel

Candidate skills & requirements

- Bachelor Degree in Computer Science, Electrical Engineer, Aerospace Engineer or equivalent; or 2 to 3 years of experience in a technical / programming field
- 1 to 2 years of experience in customer technical support
- Knowledge of C, Java, C++, Visual Basic, C#, PHP, or Python.
- General understanding of windows operating system and networking
- Knowledge of .NET framework a plus
- Knowledge of SQL a plus.
- Knowledge of GitHub a plus
- Aviation / Avionics knowledge a plus
- Bilingual a plus
- Must be authorized to work in the United States without company sponsorship.
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.