Sales Account Controller

Job description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required including the processing and co-ordinating of the sales order process of EDI across Safran Seats departments and liaising cross functionally to provide updates communication on
order status.

Key Responsibilities will include:
- Sales Order Processing and RMA processing
- Ensuring MRP and other systematic actions are completed in a timely manner
- Monitoring sales order progress and ensuring departmental objectives are being
implemented, e.g. OTIF
- Maintaining accurate records of customer details, requests, quotations and orders
- Communicating professionally, effectively and efficiently with customers both in person and by telephone/webbex/e-mail
- Compiling and providing progress reports to customers
- Flexibility to respond to AOG (Aircraft on Ground) requests
- Working to achieve agreed departmental objectives and customer requirements,
through co-operation with both customers and cross functional departments
- Undertaking any other duties that may arise from time to time that are consistent
and commensurate with the overall purpose of the post
- Provide KPIs to demonstrate performance status and highlight key issues,
providing recommendations for continual improvement
- Set up, maintain and document systems and operating procedures as required


Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
* We believe in and fostering the conditions for diversity and inclusion to thrive
* We develop our colleagues skills and build opportunities so you can shape our future
* We create a trustworthy work place to support you, as you dare to act and innovate
* We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Desired profile

Good level of ERP understanding
General manufacturing awareness (an understanding the general principles of manufacturing)
Intermediate Excel User
Knowledge of aftermarket
Good standard of English and numeracy

Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
* We believe in and promote diversity and inclusion as key values across our business
* We develop our colleagues skills and build opportunities so you can shape our future
* We create a trustworthy work place to support you, as you dare to act and innovate
* We encourage collaboration and mutual support for you and your colleagues

As a valued member of our team, these are just a few of the benefits you'll receive:
* 25 days holiday + UK Bank Holidays
* Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
* Career Progressions opportunities such as company sponsorship and further training courses
* Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working


Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.

About Safran UK

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.

With over one million seats equipping the fleets of the major airlines, Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.