After Market Coordinator

Job description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to co-ordinate cover for the tactical day-to-day aftermarket requirements through the ownership and liaison with multiple key stakeholders, to deliver customer orders and support in service issue resolution.

Key Responsibilities will include:
Manage the liaison with multiple key internal stakeholders to drive customer satisfaction through delivery of aftermarket services.
Oversee the tactical execution of day-to-day aftermarket requirements including support to the Tiger Team for aftermarket activities across operations, engineering, supply chain, purchasing, repairs and others.
Contract reviews to establish commercial liability and deliverables
Preparation of weekly management meeting review
Monitor actions and progress for the aftermarket team
Measure and analyse performance of Tiger Team
Identify process gaps and embed aftermarket requirements in business processes
Support the required weekly/monthly data for reporting as required
Maintain a safe environment for yourself and colleagues in accordance with the Company's Health & Safety policy
Ensure a consistent approach to "standardised work", share learning experiences
Undertake other duties and task as may be reasonably requested by your manager from time to time
Participate in;
oInternal and external meetings
oAftermarket programme governance meetings
oContinuous improvement activities within the aftermarket and/or other functions
oProcess reviews

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
* We believe in and fostering the conditions for diversity and inclusion to thrive
* We develop our colleagues skills and build opportunities so you can shape our future
* We create a trustworthy work place to support you, as you dare to act and innovate
* We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Desired profile

Candidate skills:
Co-ordinating a multifunctional team
Able to communicate and present to internal/external stakeholders
Action tracking and follow up skills
Matrix hierarchical environment
Familiar with the information systems used in the Supply Chain: i.e. ERP etc
Excellent interpersonal skills
*Able to build strong working relationships
*Ability to communicate at all levels
*Displays energy and enthusiasm
*Respectful of other colleagues in carrying out duties
Ability and flexibility to travel to other SSGB sites
Computer literate with MS Office Software (Word, Excel, PowerPoint, etc)
Action orientated & self-motivated - Taking actions in order to achieve goals
Accountable - Taking responsibility for ones actions
Results orientated - drive to get the job done compliantly


As a valued member of our team, these are just a few of the benefits you'll receive:
* 25 days holiday + UK Bank Holidays
* Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
* Career Progressions opportunities such as company sponsorship and further training courses

About Safran UK

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.

With over one million seats equipping the fleets of the major airlines, Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.