Chargeback Administrator

Job description

Ryanair is Europe’s favourite airline, carrying over 106m p.a. on more than 1,800 daily flights from 81 bases, connecting 200 destinations in 31 countries on a fleet of 330 Boeing 737 aircraft, with a further 350 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 180m p.a. by FY24. Ryanair has a team of more than 10,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and has an industry leading 31-year safety record.

The Role:

·  Process daily chargeback files from Acquirers.
·  Review eligibility of chargeback for representment.
·  Collect, prepare necessary documentation necessary defending chargeback dispute.
·  Adhere and Maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
·  Maintain and provide detailed reports of all chargeback received and status update.
·  Monthly reconciliations between chargebacks received, updates and bank accounts
·  Work closely with Fraud team in relation to Fraud prevention Chargeback trends etc.
·  Best practice recommendations for chargeback reduction and process improvement.
·  Ad-hoc duties within the Chargeback/Fraud Department.

Desired profile

Requirements

·  A business/finance graduate or a qualified Accounts Technician.
·  Experience of Microsoft Excel and word essential.
·  Fluent English with excellent written and verbal communication skills.
·  A second European language is preferable.

Excellent analytical and problem solving skills are essential. The candidate should be able to demonstrate a high degree of initiative, strong interpersonal and excellent communications skills.

Benefits

Competitive salary – Including Airline benefits

If you meet the above criteria and have the energy and commitment to join our exciting organisation, then we want to hear from you!