Training Manager, SEA

Job description

Do you match the profile?

 

We are looking for an experience Training Manager to join our South-East Asia retail training team in our Singapore Head Office. If you have a passion for helping to foster an environment of exceptional customer service and no compromise luxury standards, as well as enjoy working in a dynamic and inclusive team, we welcome you to apply now!

 

·  Do you have a previous experience in high touch customer service?
·  Have you worked successfully in a sales, luxury or hospitality environment?
·  Do you enjoy supporting a team through training and storytelling to improve their performance?
·  Are you interested in transmitting knowledge around our Maison's rich heritage?
·  Are you agile, curious and reactive? Do you enjoy working in a fast moving and challenging environment?
·  Do you like working as a team and supporting others?

 

If so, apply for this job!

 

 

What do we expect from you?

 

As Training Manager, your main mission will be to design and implement the training strategy and action plans for training activities, nurturing a learning culture in South-East Asia, in line with the Maison's values.

You will be responsible for empowering local teams to support and grow performance, improve customer experience and communicate the values and culture of the Maison.

You will implement and maintain in the South-East Asia market the training strategy developed by Van Cleef & Arpels International & supported by APAC region, with the purpose of nurturing excellence throughout South-East Asia boutiques, while being a permanent & consistent support of its business performance.

You will also be a business partner of local teams, monitoring performance and skills, and identifying training needs.

THE RECRUITMENT PROCESS

 

The recruitment process:

·  Send your application online
·  If your profile matches our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that your application is unsuccessful.
·  You will meet with local HR, Retail Director SEA, Regional Training Director APAC and Managing Director SEAO.

 

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