Testing & Authentication Coordinator

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

• Essential daily responsibilities
  • Conducting the inspection process of all new potential Watchfinder stock.
  • Taking a set of pre-defined images of each watch for authentication.
  • Removing and refitting case backs using specialist equipment with utmost care.
  • Adding detailed information to servicing reports on TS to record condition and mechanical function of watches, including using machinery for Timing & Water Resistance checks.
  • Performing exterior assessment of the watch, detailing any knocks, marks/dents etc.
  • Making recommendations on what, if any, external parts need to be replaced to restore the condition of the watch.
  • Processing work upon notifications given by the UK as to how watches are to be repaired and made ready for sale.
  • Fitting and removal of straps and bracelet adjustments.
  • Being responsible for photographing the watches during the QC process.
  • Authenticating watches from own knowledge after sufficient training and experience.
  • Fitting batteries to incoming quartz watches.
  • Dealing with incoming warranty returns and communicating effectively with aftersales and service manager.
• Collaborative/cross-functional responsibilities
  • Liaising with servicing inspection team in other platforms to ensure authenticity of new product.
  • Working closely with manufacturers to obtain quotations for work needed, managing the approval process, coordinating and dispatching watches.
  • Liaising with members of staff to keep them up to date with due dates, delays etc.
  • Supporting with Parts and service workload including but not limited to ordering parts, accepting service quotes, liaising with external repairers.
• Managerial/team leadership responsibilities
  • Training new staff on the Remote authentication process and authenticating watches they test.
  • Supporting the Service Manager with tasks and being a point of call when needed.
• Minor, task-oriented responsibilities
  • Assisting with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure successful inventory (Stock Audits & Daily Stock Counts).
  • Performing warranty inspection process, including completing a diagnosis to identify faults with warranty returns.
  • Identifying and dealing proactively with any delays or problems that may arise.

• Technical skills or knowledge
  • Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.
• Professional/behavioral competencies
  • Excellent organizational skills, with a keen eye for detail and ability to relay technical information.
  • Commercially astute, understanding the principles of customer service.
  • Methodical approach to work.
  • Able to communicate effectively over the phone, via email and face-to-face.
  • Vigilant, ability to identify problems before they arise and deal with them quickly and professionally without delaying customer updates.
  • Conscientious, understanding customer requirements and having worked in a customer-focused role.
  • Ability to multi-task and enjoy working within a busy environment.
  • Able to follow processes and procedures.