Tech Operation Analyst

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

KEY RESPONSIBILITIES

IT Assets Management & IT Administration

• Manage the end-to-end lifecycle of IT assets, including workstations, POS devices, tablets, mobile phones, printers, and peripherals
• Maintain accurate and auditable IT asset records, including allocation, location, warranty, and lifecycle status
• Strategically manage and optimize IT assets to enhance the effectiveness and efficiency of maison activities
• Periodically support asset inventory counts and disposal processes in accordance with asset management policies
• Support IT procurement processes and handle invoice processing related to IT administration and projects (e.g., Purchase Order processes, monthly GR/IR processes)

IT Service Coordinator

• Assist the IT Tech Manager (IT service Manager) in day-to-day IT service operations
• Coordinate incident, service request, and problem ticket (ITSM)
• Monitor SLA performance and follow up unresolved issues
• Supports service reviews, reporting, and operation documentation
• Effectively handle escalated incidents and requests from both helpdesk teams and end-users.

Retail IT Systems & Technology Support

• Understand Retail applications such as Gemini templates and coordinate across Business foundation team, Tech and Boutique to reduce L2 escalation
• Support retail on/off-boarding account service
• Enforce consistent IT standards and best practices across all retail locations
• Monitor recurring issues and contribute to continuous improvement of retail IT services

IT Project Support and Assistance

• Contribute to the creation, launch, and support of new digital products such as Video/Animation
• Assist in the rollout, upgrade, and stabilization of IT systems and products

Technical Competencies

• Bachelor’s degree in information technology or related discipline
• 3–6 years of experience in IT operations or retail IT environments
• Solid understanding of IT asset management and end-user support
• Experience supporting multi-site retail or distributed environments
• Comfortable working with both internal stakeholders and external partners

Business Competencies

• Strong sense of service and operational excellence
• Structured, detail-oriented, and reliable working style
• Ability to communicate clearly with non-technical users
• Hands-on mindset with strong ownership and accountability
• Sensitivity to luxury retail environment and service standards
• Experience in luxury retail, fashion, jewelry, or watchmaking
• Familiarity with ITSM tools and retail systems
• Good communication in spoken and written English

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