Supply Chain Executive (1-year contract)

Job description

Do you match this profile?

 

·  Do you have at least 3 years of relevant Supply Chain Management experience in retail industry?
·  Are you a degree holder of in Mathematics, Engineering, or Business?
·  Are you proficient in IT with advanced skills in Microsoft Excel? Experience with ERP and SAP is a plus.
·  Do you enjoy working in a dynamic and fast paced environment?
·  Are you highly motivated, proactive, agile with a positive attitude and possess strong communication skills?
·  Do you like working as a team and supporting others?
·  Are you fluent in Cantonese, Mandarin, and English?

 

If yes, we would love to view your profile!

 

 

What do we expect from you?

 

As part of the regional operation team, Supply Chain Executive will report directly to the Assistant Supply & Demand Manager, responsible for the daily operations and inventory management of our E-commerce network, specifically for product categories in Hong Kong, Macau, and Travel Retail. This role requires a comprehensive understanding of supply chain operations, with a particular focus on planning and allocation for Watches, ensuring optimal supply and stock availability while aligning with product strategies and commercial objectives.

 

Watches Supply and Planning (Fine Jewellery Watches / Fine Watchmaking):

·  Manage inquiries, returns, and defective handling across all networks, including Hong Kong / Macau / Hainan
·  Oversee novelties allocation and firm order fulfillment
·  Handle order management, including creation, tracking, adjustments, and cleansing
·  Conduct stock allocation, rebalance, and shortage management for Hong Kong / Macau / Hainan
·  Ensure customer service excellence and quality management
·  Monitor inventory aging and condition

 

E-Commerce End-to-End Supply Chain Operation:

·  Review and monitor the status of all web and phone orders processed in Extend and SAP
·  Coordinate special shipments with the logistics team
·  Address product inquiries from the Client Relations Center (CRC) team
·  Manage exchanges and refunds, including manual refund applications when necessary
·  Provide monthly reports to Finance, Logistics, and Digital Teams
·  Participate in E-commerce assortment reviews
·  Monitor sales performance and collaborate with the Digital Marketing Team and CRC Team for necessary actions
·  Develop sales and operations plans in collaboration with the CRM Team and CRC Team for campaigns
·  Implement global and local E-commerce initiatives and conduct User Acceptance Testing (UAT)
·  Train boutique staff on E-commerce operations

 

Hong Kong and Taiwan Coordination (All Product Categories):

·  Collaborate with the Taiwan Marketing Team regarding logistics arrangements between Hong Kong and Taiwan
·  Liaise with headquarters and the Hong Kong logistics team to follow up on delivery status
·  Manage stock returns from Taiwan to headquarters via the Hong Kong warehouse
·  Maintain virtual logistics document flow for high-end product transfers from Taiwan to other markets
·  Ensure optimal stock availability at the Hong Kong warehouse for Taiwan deliveries

 

 

More than a job… it’s an experience!

 

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

 

Our recruitment process:

·  Apply online through Richemont’s Career Page / LinkedIn / other Job Boards…
·  If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
·  You will meet with the HR Manager, Deputy Boutique Manager, Senior Boutique Manager and EBusiness Manager. 

For enquiries, please kindly contact HRBP or Hiring Manager. We look forward to hearing from you.