Sales & Marketing Support

Job description

JOB TITLE                                 Sales & Marketing Support

 

HOW WILL YOU MAKE AN IMPACT?

 

MAIN PURPOSE

Responsible for providing support in the Sales & Marketing area including:

•          Commercial & customer back office

•          Analysis & reporting tasks

•          Product & Supply Chain tasks

•          Operational Marketing & training support

 

You will work directly with B2B wholesalers (partners with mono-brand external boutiques & multi-brand POS). 3 POs in total Iberia.

 

KEY RESPONSIBILITIES

Key Responsibility 1: Commercial & customer back-office support

·  Help customers resolve sales-related issues in a timely manner, providing real-time support on various requests such as products availability, deadlines, price, certificates (insurance, warranties, Poinçon de Geneve, authenticity…)
·  Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
·  Handling administrative duties for the sales department (Clients contracts, Sales consignments, Boutiques support…) 
·  Commercial documents creation and distribution to clients (Pricelist, product updates…)
·  Billing management and follow up.
·  Ensure the management of customer-sales service & Spare Parts/Accessories (bespoke straps order & follow up on specific cases to assure the quality of service)

Key Responsibility 2: Analysis & reporting

·  Develop analysis tools for monitoring performance sales/retail indicators (KPIs), stock situation and product performance.
·  Provide commercial data analysis such as: budgets, sales results, and forecasts
·  Monitoring and reporting new projects’ performances
·  Work with Sales & Marketing Manager on Year Strategic Plan & reports requested by HQ
·  Following and assisting management in core end-to-end business processes

Key Responsibility 3: Product & Supply chain

·  Stock control, follow up & replenishment on both external boutiques and wholesalers (3 POS)
·  Retail support for any supply task
·  POS Assortment follow up. Novelties, Icon & Scarcity pieces management.
·  Stock comparison 2 times/y of POS physical stock (provided by partners) & IT stock in Booster

Key Responsibility 4: Marketing Support

·  A&P budget & invoices follow up. Purchase Orders creation (SAP)
·  POS & Merchandising materials supply. Coordination with external Visual Merchandisers and Logistics to ensure the reception of these materials at dealers in a timely manner (SAP)
·  Special consignment orders management for marketing activations in a timely manner: calibers, travelling collections, heritage pieces travelling around Europe. Logistics follow-up to ensure coordination between HQ, local logistics and stores.
·  Assist on operational events organization.
·  Participate in agencies debriefing sessions when required (Media, Press, Events & VM disciplines).
·  Assist on Training organization with POS sales teams in MB dealers and EBs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

Required experience:

·  Min 3 years’ experience in Sales area doing tasks indicated in JD
·  Min 3 years’ experience in Marketing area (Media, Press, Events, VM, CRM…)

Technical skills / abilities:

·  Languages: Spanish, English (very high) & French is a Plus
·  IT: Word, PowerPoint, Excel (very high), Outlook, Internet, SAP, BI, Salesforce

Soft skills expectations:

·  Motivated and positive attitude
·  Resilience & Flexibility
·  Capacity to learn and curious
·  Confidentiality
·  Service & Sales-oriented
·  Good listener & communicator
·  Strong analytical, organizational, methodical and time management skills
·  Critical thinking
·  Pro-activity & Problem solving
·  Documentation and writing skills

 

WHAT MAKES OUR GROUP DIFFERENT?

 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

 

YOUR JOURNEY WITH US

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

 

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Iberia  Country Manager for Vacheron Constantin.

3rd Stage – Interview with the Europe Retail/Area Manager.

 

We are an equal opportunity company.