Sales Executive

Job description

MONTBLANC is a manufacturer of exclusive products including watches, jewellery, writing instruments and
leather goods which reflect our high demands with respect to culture, quality, design, tradition and
craftsmanship. 

 

RLG Africa encompasses several of the most prestigious names in the luxury industry including Cartier, Piaget,
Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.

 

WE RECRUIT

The sales consultant will be in charge of handling the sale or of a wide range of products and
services directly to consumers, and of answering requests for information from customers; at the
service of the customer. Before the sale, to advise; during the sale, to explain the terms; or after the
sale, in the event of claims, returns or after sales services. The incumbent may also prepare
merchandise and help in setting up displays.

 

KEY RESPONSIBILITIES

Greeting customers
Advising customers on products
Providing the best customer service possible
Handling after sales services
Processing returns and exchanges
Handling customer complains
Responsible for processing cash and card payments
Building customer loyalty
Building customer data base
Maintain close relationships with clients
Drive and deliver personal sales and KPI targets
Maintain “Service and Standards” at all times by adhering to all policies
Provide a luxury experience
Support and lead by example at in-store events
Preparing merchandise for sale
Assisting in the display of merchandise
Be involved in stock control and management
Balance cash register
Keep store clean and tidy

Attaching price tags to merchandise

Responsible for security within store and being on the lookout for shoplifters and fraudulent credit
cards etc.
Maintain knowledge of products, policies regarding sales and security practices
Gift wrapping
Requisition of special orders for clients

 

YOUR PROFILE

Previous successful experience within the luxury environment

Proven track record on sales

Ambitious personality with strong negotiation skills

Interpersonal effectiveness, flexible and adaptable

Excellent communication, interpersonal skills

Bilingual (Excellent verbal and written English)

Public Speaking course/s

Excellent team & people skills

Strong analytical and decision making skills

Ability to work well under pressure

Ability to put across his/her views in a respectful and professional manner

Work well in group problem-solving situations

Exhibit objectivity and openness to other views

Understand the business sales strategy

Display orientation to profitability

Ability to support organizational goals and values