Sales Associate – Emaar

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As a Boutique Ambassador, you will contribute to the success of the boutique by delivering exceptional client experiences, achieving sales objectives, and building long-term client relationships. You will act as a representative of the Maison while supporting the growth of the business through strong sales and clienteling activities.

WHAT WILL BE YOUR MISSION?

Sales Performance

• Achieve individual and boutique sales objectives.
• Identify sales opportunities and maximize business performance.
• Develop strong product knowledge and confidently advise clients on Cartier creations.
• Support the achievement of boutique KPIs and commercial objectives.

Client Relationship Management

• Deliver an exceptional and personalized client experience.
• Build, develop, and maintain a strong client portfolio.
• Conduct regular client outreach and follow-up activities to drive loyalty and repeat business.
• Utilize CRM tools to support clienteling initiatives and relationship management.

Boutique Operations

• Support the daily operations of the boutique in line with Maison standards.
• Ensure boutique presentation and operational excellence at all times.
• Comply with company policies, procedures, and operational guidelines.
• Work collaboratively with the boutique team to achieve shared objectives.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum 2 years of experience in luxury retail, retail sales, or a client-facing environment.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Strong communication and relationship-building skills.
• Commercial mindset with a passion for sales and client development.
• Ability to work effectively in a fast-paced retail environment.
• Proficiency in CRM systems and Microsoft Office applications.
• Fluency in the local language and English; additional languages are an advantage.

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