Retail Operations Executive (One Year Contract)

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Key Responsibilities

Reporting & Analysis:

• Update and maintain recurring KPI performance reports.

• Prepare and conduct ad-hoc analysis as requested by the Regional Retail Lead or other stakeholders.
• Coordinate and facilitate monthly Retail meetings, including outlook invitations, presentation preparation and minute-taking.
• Assist in the preparation of compelling presentations for various internal and external meetings.
• Consolidate regional data and information for specific projects and initiatives (e.g., Commission structures, Livechat performance).

Learning & Development (L&D):

• Communicate and keep the retail team updated on training schedules and opportunities.
• Maintain accurate records and tracking of all training participation and completion.
• Support the Regional Retail Lead in the organization and coordination of physical training sessions.
• Monitor E-learning performance, provide basic troubleshooting support for the E-learning platform, and ensure content accessibility.
• Coordinate team building activities and events, such as Retail Awards and team dinners, to foster a positive team culture.

Operations Management:

• Assist the Regional Retail Lead in managing compliance-related matters, including ensuring local Boutique operation manuals are updated, maintaining compliance training materials and attendance records, and participating in relevant compliance trainings/meetings.
• Manage the Boutique uniform budget, overseeing sourcing, ordering, and distribution.
• Manage the replenishment of Boutique Point-of-Sale (PLV) materials and printed collateral, ensuring brand consistency.
• Liaise effectively with external vendors for various Boutique operational needs, such as F&B services, contract services, and necessary licenses.
• Coordinate and manage Boutique deliveries to and from the Boutique and office with designated service providers.
• Provide operational support to Boutique teams during new systems implementations, including liaising with stakeholders, participating in key user testing, consolidating feedback, and monitoring initial performance.
• Maintain organization and upkeep of Retail-related shared folders and communication channels, ensuring information is easily accessible and current.

Ad-hoc Support:

• Provide ad-hoc support for local events or special projects requiring additional manpower or operational assistance.
• Assist in Retail operations related administrative tasks.

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