Retail Operations & Client Service Executive - Van Cleef & Arpels, Oceania - Fixed Term

Job description

Are you a good match? 

  

You have proven experience in Retail Operations and Client Service , strong communication, collaboration and problem-solving skills. You are detail oriented and have a high standard of after sale service. You master English, and other Asian language(s) would be a plus. 

 

What are we expecting from you? 

  

Reporting to the Retail Operations Manager, you will be responsible for: 

 

Retail Operations

·  Support boutique administrative tasks. and identify area of improvement 
·  With Retail Operations Manager, work on deployment of new projects, and refinement of existing projects
·  Monitor and communicate boutiques budgets
·  Work to educate, promote and analyse inventory within the boutique

 

Client Services

·  Support the rollout of new Client Service projects to the network
·  Case Management 
·  Share and build Client Services best practice and knowledge

 

Traffic Counting

·  Work with Regional and Head Quartar partners to analyse results and share feedback. 
·  Reporting on trends across all boutiques and the market.

 

More than a role…. We recruit for a career! 

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.  

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations. 

 

The recruitment process 

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner Oceania, Retail Operations Manager and the Managing Director Oceania. Otherwise, you will receive an email to inform you that your application has not been successful.