Regional Retail Training Director, APAC
HONG KONG (SAR)
Job description
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have a significant experience in defining the regional training roadmap, developing training contents, programs and action plans and to develop retail expertise for retail team. You have strong communication and interpersonal skills with the ability to promoting people development. Your master English and Chinese, Cantonese and Korean would be a plus.
What are we expecting from you?
Reporting to Regional Retail Director APAC, leading a team of one, you will:
Elevate the retail excellence/experience across APA with focus on clienteling and via the development of a strong coaching culture
Develop and implement APA retail training strategies, objectives, and action plans in coordination with HQ and local markets.
Cultivate a strong coaching philosophy within the retail community, reinforcing skills and conducting regular field coaching sessions.
Manage the APA training budget and calendar quarterly, ensuring cost-effectiveness, monitor and improve staff expertise in key areas, such as high jewelry, watches, jewelry, bridal, service etc.
Champion change management & New Retail culture across Retail and CRC teams
Grow & support our local training manager community
Strengthen the APA training organization by animating communities of local and in-store trainers.
Collaborate with the APA HJ Director to identify and prioritize training, mentoring, and coaching needs.
Facilitate the exchange of best practices across the network on various initiatives.
Foster community development beyond HJ, with focus on Retail Management, BM and ABM
Identify and contribute to the personal development of high-potential retail team members (aspiring Boutique Managers and ABMs) with local retail managers.
Partner with Regional Retail Director APAC, Market MD, and Regional HR to develop the expertise of local market Retail Managers/Directors.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.
Along the recruitment process you will meet Regional Talent Acquisition Manager, Regional Retail Director Asia Pacific, Human Resources Director VCA APAC & President VCA APAC and International counterpart & International Talent Director.