Operations & Workplace Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
As the Operations & Workplace Manager, you will be responsible for organizing and coordinating Hospitality  Services for the offices and boutiques within the Italian & Greek market. This role ensures consistency and high-quality service delivery in line with Richemont standards across the entire portfolio, establishing necessary controls and performance KPIs.  

You will work closely with hospitality and soft services teams, technical staff, and contractors to provide services in an effective, efficient, and timely manner. Additionally, this role is instrumental in defining and implementing procedures to enhance organizational effectiveness and efficiency for the office and boutique portfolio.  

HOW WILL YOU MAKE AN IMPACT?

Offices and Boutiques Operations  

• Ensure high service standards for hospitality and soft services, managing contracts, budget and tracking performance (surveys, audits, KPIs).  

• Liaise with landlords and office management on operational matters.
• Develop and align hospitality methodologies with Richemont standards, proposing improvements and digitalization initiatives with a long-term vision (e.g., visitor management, car fleet).
• Ensure the integration of ServiceNow in all sites for the department services.
• Supervise reception services (externalised).

• Supervise mail and shipping services.

Offices & boutiques Projects

• Ensuring the hospitality and soft services are well integrated in the projects.
• Supervise the implementation of new office processes, and procedures.
• Engage in boutique projects to anticipate and deliver tailored soft services, cleaning, coffee machines, waste management, and more.

Administrative and Real Estate Management:

• Manage monthly & annual budgets (Capex & Opex) for Hospitality and Soft Services, including managing monthly payment schedules and updating deadlines for various administrative obligations.
• Utilize SAP for Purchase Order (PO) and Goods Receipt (GR) management, invoice control and approval, and supplier master data maintenance.
• Support the digitalization and improvement of BOS budget management, including expense registration.
• Oversee the management and payment of various taxes and utilities, including TARI (Waste Tax), COSAP (Public Land Occupancy Tax), and Advertising Tax, ensuring timely processing for new activations, closures, and ongoing payments.

Vehicle Fleet and Mobility Management

• Select providers in collaboration with Procurement function.
• Manage relationships with external providers .
• Supervise compliance with Richemont car policy.
• Issues resolutions with users or providers..

Contract and Supplier Management:

• Manage hospitality and soft service contract, schedule updates, and communication with tenants.
• Manage utilities (water, energy, gas) for headquarters and other locations, including new activations, closures, and agreement management.
• Monitor SLAs to ensure compliance .
• Conduct tender processes in cooperation with Procurement function.

Team Leadership & Communication:

• Lead, mentor, and develop the resources assigned to the function, fostering a high-performance and service-oriented culture.
• Propose, support, and lead change management processes.
• Maintain positive communication with suppliers and internal stakeholders, fostering strong collaboration.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A degree in Business Administration, Hospitality, soft services Management, or a related field is preferred.
• Proven experience of 5 years in a similar Hospitality and soft services Management role, preferably within a multinational environment, 3-5 years in a managerial capacity. Experience in luxury environment preferred.
• Administrative, financial, and basic accounting competence.
• Basic legal and fiscal knowledge related to utility supplies and contract law.
• Demonstrated experience in supplier management, negotiation, and contract management.
• Proficiency in SAP (PO, GR, invoice control, supplier master data) and Microsoft Office Suite.
• Fluent English, written and spoken.
• Exceptional organizational and planning skills with strong attention to detail.
• Service-oriented approach with a focus on delivering high-quality support.
• Proactive mindset with a strong drive for developing new solutions and digital process improvement, acting as a change agent.
• Excellent communication and interpersonal skills, with the ability to manage a team, demonstrate leadership, and coordinate effectively.

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