Intern Transformation & Customer Insights (100%)

Job description

To support our Digital and Transformation Department we are looking for an

INTERN TRANSFORMATION & CUSTOMER INSIGHTS  100%

 

Duration : 6 Months
Start : April 2025

The primary focus of this internship is to support the gathering and analysis of customer insights from various channels and touchpoints. In addition to deriving insights, you will help to democratize customer insights across IWC. You will be responsible for providing reporting to the wider organization as well as setting up and tracking customer-centric projects. In this position, you are exposed to the voice of the customer on a daily basis, and are able to share it directly with decision-makers.

 

YOUR MISSION AT IWC.

 

· 
Drive and support all initiatives with regards to customer insights

· 
Support and define all processes related to collecting customer insights: Survey design, survey set up and – testing, coordination with agency, etc.

· 
Coordinate roll out of customer listening path into different channels and markets

· 
Conduct quantitative and qualitative research to inform and impact top management across IWC on strategic decisions and prioritization

· 
Reporting and workshop preparation

· 
Report customer insights in monthly and quarterly reporting to key decision-makers in the organization

· 
Prepare quarterly, x-functional customer centricity workshops

· 
Maintain top management reporting dashboard for customer insights

· 
Project management and change

· 
Ensure and coordinate that client requests are sufficiently followed up with across departments and markets

· 
Track implementation of defined initiatives with responsible departments

Train markets and departments on usage of customer insights and spread customer-centric mindset across the organization

 

HOW YOU BECOME PART OF THE JOURNEY.

 

·  Currently enrolled in or recently completed Bachelor or Master’s degree in Business, Economics, Engineering, Psychology, Business Informatics, Computer Science or equivalent
·  First practical experience is required: Familiarity in project-based, analytical settings a plus, e.g., consulting, finance, customer insights/research, digital, e-commerce, Google Analytics
·  Business fluent English skills are required, German is a plus
·  Hands-on personality that is used to work independently and has a strong business acumen

 

WHAT YOU CAN EXPECT FROM US.

 

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

·  Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
·  Yearly health insurance contribution of CHF 2'340 for full-time contracts.
·  Annual contribution to public transportation abonnements of up to CHF 1'500 for contracts of at least one year.
·  25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
·  Special conditions on selected IWC & Richemont products.
·  Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
·  IWC Sport Club (est. 1972) for sport enthusiasts.
·  Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
·  Memorable internal events (Christmas, summer after work drinks, etc.).
·  And many more!