Greeter (1 year contract)

Job description

We are looking for a Greeter to join us at our Cartier Boutique to be the face of our Maison and to effectively contribute to the success of our brand. If you have a heart for luxury jewellery and passionate in serving people, we welcome you to apply now!

As an Ambassador of the Maison, you are responsible for upholding the Cartier image and to provide a consistent excellent client experience through the entire client journey

 

HOW WILL YOU MAKE AN IMPACT?

 

·  You will handle the waiting time management by informing clients about the approximate waiting times, providing stock information, and storytelling about the Maison and the boutique
·  You will also ensure a smooth client flow and orientation throughout their journey in the boutique by assessing their needs and being prompt and positive in responding to their concerns

 

1. Client Welcoming

·  Upholds the Cartier image by maintaining professional demeanor at all times
·  Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
·  Welcomes and greets the client upon arrival in the boutique and/or boutique area
·  Thanks clients upon departure

 

2. Waiting Time Management

·  Informs clients about the approximate waiting time, or, when applicable, manages the waiting time using the available tool/application
·  Allocates the clients to an available Sales Associate using the available tool/application.
·  Provides information on stock (availability, pricing) and storytelling about the Maison and the boutique
·  With client’s consent, collects client data as a first phase discovery
·  Makes a boutique discovery for all clients that wish to when circumstances permit

 

3. Client Flow & Orientation

·  Answers client questions and/or assesses clients’ needs in regards to orientation
·  Assures prompt and positive actions on client questions, requests, concerns, suggestions, and complaints.
·  Directs the client to the appropriate representative according to the appointment time slot
·  Ensures the client flow is smooth within the boutique

 

QUALIFICATIONS

·  Good interpersonal skills and good team-player

·  Be digitally savvy and have strong organization skills

·  Provides excellent service and client focused

·  Exercise flexibility and take the initiative to serve at the highest standard

·  Maintain excellent communication in English

·  Proficiency in Mandarin is a strong plus to manage Chinese speaking clients