Engraver and After Service Jeweler Mansion Fifth Avenue

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

In the Cartier New York workshop, located in the Maison’s flagship store on 5th avenue, a team of expert jewelers, stone setters and polishers manufacture and repair jewelry products for Cartier North America clients. The main purpose of this role is to support the after-sale services and production team by engraving client and stock pieces This role will as well support the after-sale jewelry team to repair client and stock jewelry pieces. 
 

KEY RESPONSIBILITIES

Engraving

• Engraving of incoming client and stock pieces
• Laser cutting request as needed.
• Ensure client delivery and Leadtime are in line with brand standards
• Achieve the Standard Time of Opetations (STOs) objectives 
• Train and develop other team members as needed
• Trouble shoot any issues related to the machines and work with the Customer Service Technician to solve any issues.
• Maintain the machines as needed

After Service Jewelry repair 

• Perform repairs and services of assorted jewelry pieces for Client and Stock Repairs
• Size chains and rings of various types.
• Reshape bracelets, necklaces and rings.
• Solder using a torch and laser machine
• Polish gold and platinum if needed
• Engrave/cut using laser machine as needed
• Work accordingly to achieve Brand Lead Time and Service Level Objectives
• Achieve the Standard Time of Opetations (STOs) objectives 
• Responsible for Precious Metal assigned
• Workshop and tool maintenance
• Special projects as required.

QUALIFICATIONS

Education

• Education in the field of jewelry making and/or repairs
• Jewelry manufacturing degree is plus
• High school/Bachelor’s degree preferred. (add if a degree from a specific field(s) is preferred/required
• Or/and Certification or accreditation from a technical institution/technical center 
• High School Diploma Required
• Bachelor’s degree is a plus

Required Experience

• 1 to 3 years' experience of laser engraving is a plus but not essential.
• 2 to 3 years of Jewelry making/repairing background.

Technical Skills/Abilities 

• Visual ability to balance fonts on surfaces
• Ability to read technical drawings/documents 
• CAD design skills is a plus
• Microsoft Office Suite, Photoshop, or equivalent is a plus 
• Knowledge of SAP is a plus
• Problem solving ability 

Personal Skills

• Being Professional
• Good written and verbal communication skills 
• Capable of multi-tasking 
• Ability to manage various projects
• Ability to work with others team members
• Ability to work under pressure
• Flexibility to work Overtime weekdays or weekends as needed
   

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