Deputy Boutique Manager – Delhi

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Your Mission

Support the Boutique Manager in driving boutique performance, delivering an exceptional client experience, and leading the team in line with Cartier standards.

How You Will Make an Impact

• Support the achievement of sales targets and KPIs.
• Oversee day-to-day boutique operations, ensuring efficiency across front and back of house.
• Monitor performance and support in implementing action plans to drive results.
• Contribute to workforce planning and team scheduling to ensure optimal coverage.
• Lead by example in delivering a high level of client experience.
• Support the team in developing strong client relationships and clienteling initiatives.
• Act as a point of escalation for complex client situations, ensuring appropriate resolution.
• Support the Boutique Manager in managing, coaching, and developing a diverse team.
• Identify development needs and contribute to tailored development plans.
• Provide on-the-floor coaching to enhance team performance.
• Ensure visual merchandising guidelines are executed in line with Cartier standards.
• Ensure compliance with internal policies, procedures, and health & safety standards.

How You Will Experience Success With Us

• Previous experience in a supervisory or management role within luxury retail.
• Experience managing teams in a medium to large boutique environment.
• Strong understanding of boutique operations, client experience, and performance management.
• Excellent interpersonal and communication skills.
• Fluent in English; additional languages are a plus.

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