Coordinator, Fragrance Merchandising

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job mission 

The Merchandising Coordinator for Fragrance at Cartier North America will play a vital role in ensuring the smooth and efficient flow of fragrance products to all commercial channels, including Retail, Wholesale, and E-commerce. You will be the central point of contact for stock support, order processing, and product availability inquiries, contributing directly to the success of the Fragrance business.

Key Responsibilities

Distribution to the Network

• Responsible to ensure all distribution of fragrance sellable/ nonsellables to Retail, Retail Partners and Ecommerce.
• Manage all wholesale order processing to Retail Partners.
• Ensure orders are processed timely and meeting all partner deadlines.
• Investigate any order issues to ensure no disruptions to the business.
• Work with commercial to be aware of all partner guidelines and communicate to Logistics to ensure smooth distributions.
• Interact with boutiques regarding stock availability; sold orders, and all other requests.
• Anticipate any delivery lead-time deviation and communicate it accordingly.
• Responsible for responding to all Networks questions as a key operational contact for them (product availability, special orders, deliveries, etc).
• Process all nonsellables distributions to the network, working within Marketing budget, and keeping track of all allocations.

Support to Business

• Liaise with International Operations team for stock requests, stock allocation, shortages, returns, reallocations. Place Purchase orders.
• Maintain strong relationships with Marketing and Commercial Fragrance teams. Communicate on stock updates in partnership with the Fragrance Planning Manager
• Help fulfill stock needs for NA Ecommerce to support sales trend
• Support process for returns from partners, DIFs, partner chargebacks, monitoring to stay within guidelines

Stock Management

• Partner with Logistics teams within our warehouses to facilitate product flow, track shipments and prioritize deliveries.
• Handle inbound and out-bound product flows (i.e. returns (RTV’s)) and other stock reduction/maximization actions.
• Work with boutiques and central teams to solve claims (quality, transport or logistics issues).
• Support PR & Celebrity teams stock needs.
• Support with FOC requests.
• Continuous Improvement of Processes.
• Strong relationships with Planning to discuss target stock/assortments and assist with all stock execution.
• Contribute to improving ways of working with internal teams.
• Support process optimization and projects.
• Assist with administrative functions.

Qualifications:

• Bachelor's degree preferred
• 2-3 years of experience in merchandising, supply chain, or operations related role, preferably in the luxury goods or fragrance industry
• Proficiency in Excel, Word, PowerPoint
• SAP experience is a strong plus
• Power BI experience is a strong plus
• Knowledge of Fragrance is a plus
• Knowledge of Wholesale business is a plus
• Personal Skills 
• Strong interpersonal and communication skills 
• Customer Service focus
• Fast learner
• Organized and capacity to work in the details
• Flexibility and reactivity
• Motivated individual able to work independently and as a team player is required.
• Strong organizational skills with excellent time management and decision-making skills;
• Ability to work additional hours as needed.
• Passion for the fragrance industry and the Cartier brand.

We Offer!

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $35.00

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