Client Development Manager TH

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have a rich experience in client development in the luxury retail industry. You have a passion for High Jewelry, Art & Culture, you are a self-driven, organized and collaborative individual.

You have strong attention to detail and thrive in a fast-paced environment. 

You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence. You master Thai, English, and other Asian language(s) would be a plus.

What are we expecting from you?

Reporting to the Country Manager TH, you will be responsible for developing and implementing a client strategy in the Thailand’s boutiques, by rolling out the loyalty programs developed by the Maison and supporting the sales team in enhancing their client outreach.  You will be responsible for continuing to build a service-oriented boutique environment, rolling out CRM initiatives as well as analyzing their business impact.  You will relay the Maison’s Client Development vision to Thailand market and brings forward the market’s needs and feedback.  To that extent you will:

Develop CRM strategies & KPIs for Thailand markets

• Co-pilot with Country Manager to create yearly CRM strategic plan with budget planning for Thailand
• Develop clear CRM goals and KPIs, and to provide dashboards and tools to boutiques for regular monitoring
• Work closely with boutique teams to translate all key findings for follow up actions, and to support boutique managers and CRM Ambassadors to effectively use CRM dashboards and related tools

Curate bespoke experience and treatment for cultivating loyalty of clients

• Partner with boutiques and departments to develop unique client journeys in local HJ events and in-boutique animations
• Ensuring in-boutique refreshments to meet Maison’s standard with regular review

New potential client acquisition

• Partner with 3rd party such as malls VIP clubs and private membership clubs to acquire potential clients
• Manage client data and to provide insights for the markets
• Ensure client database integrity and strive to meet Maison' standard in data capture
• Direct client studies for markets to understand client landscape and  identify opportunities for growth

Oversee the implementation of CRM campaigns and client digital projects within markets

• Collaborate with Regional Client Development team to ensure smooth roll out of CRM campaigns and client digital projects
• Instill appointment mindset within boutiques and motivate the utilization of clienteling app
• Consolidate boutiques’ feedback on enhancements and report roadblocks

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner TH, Country Manager TH and Manager Director SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.

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